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My mom is 70 years old has a iPhone 5 and it is saying no…

Customer Question
My mom is 70...

My mom is 70 years old has a iPhone 5 and it is saying no service

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Not sure let me find out

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It has been 2 days she I talked her thru a hard reboot but I don't think it worked then had her shut it completely off I have to call her back to see if that did anything

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

She is 40 miles away from me so i have to call her to find out any info and she is not smart phone savvy

Submitted: 6 months ago.Category: Smartphones
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Answered in 8 hours by:
1/9/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,616
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Category: Smartphones
Satisfied Customers: 381
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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