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Our cell phones are being compromised and one is tapped and…

Customer Question
Our cell phones are...

Our cell phones are being compromised and one is tapped and probably the other by now. I believe they are trying to compromise my computer now.

Technician's Assistant: What's the brand/model of your phone?

Apple Iphones - we have bundled service with yall and have for years. This has been an ongoing problem, but now getting much worse

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

My cell is a 7 ad husband's is a 6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I have had to have my cell phone changed about 3 times now and with mine for months. My husband's we noticed about a month, today is the first time we noticed it is tapped. I believe a few months ago, called in to special security services department and got a man by the name of Darwin, and he was suppose to manage my account and monitor, but do not think this is happening now

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

They have also compromised our internet and we have had the technician out a couple of times and last time he brought us a newer secure modem, but did not tell us to change the pw so for two weeks it was unsecure. Then we changed it . I can tell they are still trying to get into it though.

Submitted: 7 months ago.Category: Smartphones
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Answered in 1 hour by:
1/8/2018
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,834
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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