Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I'm regularly calling a relative in Europe on their

Customer Question
I'm regularly calling a...

I'm regularly calling a relative in Europe on their landline, but one of my family member's phone contact no longer works. I dial in and hear her say hello, then I immediately get disconnected. With another family member in the same country, also to her land line, it works fine.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Iphone

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It's been going on with about ten tries to that number. Have not tried anything else.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No that's all

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 6 hours by:
1/8/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,632
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
I do
Technician: Harry, IT replied 6 months ago

Does any of your other family members have the same issue with calling them?

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
Nobody from Switzerland is calling me on skype. I am the one who is calling them on their land line.
Customer reply replied 6 months ago
There is nobody else besides me who is trying to contact them via skype.
Technician: Harry, IT replied 6 months ago

Yes, but we need to see if everyone calling that person is having issues or if it is just you to determine where the issue is.

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
I know for sure that nobody else is calling this party via skype (they are not computer literate).
they receive regular land line phone calls from within the country (Switzerland).
Customer reply replied 6 months ago
Do you mean that you want their phone number in Swsitzerland so you can call them?
Technician: Harry, IT replied 6 months ago

If it only happens to one person and not anybody else then it is an issue with their service/line/etc.

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
Hello: You have not been able to help me with my question. Therefore I will look at my visa statement and if there is a charge
I will dispute it.
Where else could I turn to?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
It isn't the computer it is the phone as all calls drop out
It isn't the computer it is the phone as all calls drop out after a few minutes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a iPhone 4 and I forget my pasword. I don't running
is been going for 6 months now I try a lot of times to recet it and I don't get no where … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
I recently received a Mitel 5320e IP Phone for the office. I
Hello. I recently received a Mitel 5320e IP Phone for the office. I can dial out fine, but when I use my cell phone to call this phone it (the office phone) does not ring, instead, I get a busy signal… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
My wife got a new phone and followed the instuctions on the
my wife got a new phone and followed the instuctions on the deleting the old device from her cloud and some how her password ***** reset? i dont have an apple device and we need to get her new phone w… read more
Harry
Harry
IT
2,632 satisfied customers
Can receive calls, but I can't seem to be able to dial out..
Can receive calls, but I can't seem to be able to dial out.. What is the process pro calling … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I sent my girlfriend an iphone 6 plus unlocked. She is
I sent my girlfriend an iphone 6 plus unlocked. She is having trouble with the sim she has. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My iphone7 will not connect, through blutooth, to my Ford
My iphone7 will not connect, through blutooth, to my Ford Sync call service feature; however, my wife's iphone7 connects perfectly. Is there a setting I am missing in my phone … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I'm looking for a gift and solution for my 84 year old
Hello, I'm looking for a gift and solution for my 84 year old Mother in case she falls or otherwise needs medical help which would allow her to immediately call a private service for help. I say "priv… read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I was trying to see what the Find iPhone app was all
I was trying to see what the Find iPhone app was all about...in the process my wife in now unable to use her phone. I must have erased it by mistake. She works in a hospital and need her phone turned … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
While at home, I cannot receive or dial out on my Iphone. If
While at home, I cannot receive or dial out on my Iphone. If I leave home there is no problem. When friends call it goes straight to voice mail. Sometime when i dial from our Land Line the response it… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I gave my mother an iPhone 4 last Christmas. She is here
I gave my mother an iPhone 4 last Christmas. She is here with me from out of town and I just updated iOS 9.2 on both phones. I merged our phones and now her phone has all of my contacts. How do I undo… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I am trying to unblock an iPhone 4 which has find my iPhone active and
I am trying to unblock an iPhone 4 which has find my iPhone active and of course we lost the password ***** the Apple ID. I am reading an answer to that question by yourself from 3 years ago.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an older iPhone. I think it's a 4. I am staying with
I have an older iPhone. I think it's a 4. I am staying with family this week. We arrived last night after a cross-country flight. This morning, my iPhone cannot connect to the network. It keeps saying… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to monitor my daughter, she has an Iphone 5s.
I am trying to monitor my daughter, she has an Iphone 5's. I cannot jailbrake her phone because she would notice it instantly. I am using right now a software called Phone Sheriff invistigator, I get … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
From my new iphone 4s i can text several numbers from my contact
From my new iphone 4s i can text several numbers from my contact list, but so far there are 4 family members that my text to them will not deliver. Have checked phone numbers for accuracy and have tri… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I updated my wifes phone, yesterday , and now every time I
I updated my wife's phone, yesterday , and now every time I get a text she gets it on her phone as well. I remember seeing both of our phone numbers checked along with my email on the screen when the … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hello - my iphone keeps saying that there is no Sim - Ive tried
Hello - my iphone keeps saying that there is no Sim - Ive tried the sim in another iphone and was ok and tried someone sim in my phone and that was ok - the internet is only working whilst at home - a… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Callers to my iPhone receive the engaged tone all the time.
Callers to my iPhone receive the engaged tone all the time. Outgoing calls, texts etc work fine. Solution please?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x