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An iPhone 5 that I want to sell & my sister's iPod have the…

Customer Question
Hi, an iPhone 5...

Hi, an iPhone 5 that I want to sell & my sister's iPod have the connect to iTunes message. She has all of the music she wants for now & the iPhone has never been used.

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Whatever came on it. We decided to sell after buying an iPhone 7. It has never been used.

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your iPhone? What have you tried so far?

We charged it yesterday & charged it. We have only clicked on the message.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just want the message gone. Gonna use funds for latest iphone

Submitted: 7 months ago.Category: Smartphones
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Answered in 2 hours by:
1/7/2018
Technician: Samuel White, Tech Expert replied 7 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 537
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. We can do a reset on the device to remove the information if you would like to.

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Category: Smartphones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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