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When downloading an app i get this message. You've already…

Customer Question
When downloading an app...

When downloading an app i get this message

Technician's Assistant: Which software or app can I help with?

You've already purchased this, so it will be downloaded now at no additional chrge

Technician's Assistant: What have you tried so far with your software?

I am not able to update my phone either

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Latest version is 10.3.3

Submitted: 6 months ago.Category: Smartphones
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Customer reply replied 6 months ago
this is an iPhone 6
that i am having trouble with
Answered in 4 hours by:
1/7/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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