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My account has been locked. I request a code to be sent to…

Customer Question
My account has been...

My account has been locked. I request a code to be sent to my trusted iphone and it does not allow me to input de numbers. It requests the PIN FOR MY EMAIL ADDRESS but does not accept it either.

Technician's Assistant: When did you last change your password ***** Apple ID?

HELP!

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes. And what I mentioned happens

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I was told the apple ID is my email address, but it does not accept it.

Submitted: 4 months ago.Category: Smartphones
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Answered in 5 hours by:
1/7/2018
Technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: Smartphones
Satisfied Customers: 431
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Smartphones Question
Technician: Aparna Indresh,
 replied 4 months ago

May I have your Apple ID so that I can check for the password ***** options from my side?

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Vinod Menon
Vinod Menon, Customer Service
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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