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I was told that I would receive a message and phone call to…

Customer Question
I was told that...

I was told that I would receive a message and phone call to get my Passcode back TODAY and that did not happen. I made a huge mistake by signing on to TMOBILE and it has locked by Iphone. Lenore Stein

Technician's Assistant: When did you last change your password ***** Apple ID?

Customer:***@******.*** but I got hacked and moved to Gmail.com

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO don't know how

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Just that I want to come back to Verizon where I had no problems

Submitted: 6 months ago.Category: Smartphones
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Answered in 9 hours by:
1/7/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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