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I brought a second hand iPhone and they don't remember their…

Customer Question
I brought a second...

I brought a second hand iPhone and they don't remember their details to change the apple id so I cant get into the phone

Technician's Assistant: When did you last change your password ***** Apple ID?

I never change it i brought off someone today and they cant remember their details to change their apple id just keeps coming up saying its disabled and they need to change their password ***** its asking for details and they don't know them

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know how to do it?

Submitted: 6 months ago.Category: Smartphones
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Answered in 5 hours by:
1/6/2018
Technician: Samuel White, Tech Expert replied 6 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 509
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I will help. If they can not remember the details the phone remains locked. They can reset the password ***** let you know it at that time. Are you able to speak to them?

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