Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones

I won’t get a purchase when I try to buy ships on my games…

Customer Question
I won’t get a...

I won’t get a purchase when I try to buy ships on my games on my phone on

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

IPhone 6 s

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Like 4 days ago

Submitted: 1 month ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 1 month ago
If I try to buy stuff on the in app purchases it says purchase not to be completed
Answered in 4 hours by:
1/6/2018
Technician: Russell H., Service Tech replied 1 month ago
Russell H.
Russell H., Service Tech
Category: Smartphones
Satisfied Customers: 11,878
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your purchasing question.

That may mean, your means-of-payment is not correctly entered, or no means-of-payment has been chosen, perhaps, also.

It also might doubtfully mean that your iPhone 6s internet connection is not current connected and working... I advise double-checking that connection by e.g. opening a web page and tapping on a link in it, to see whether that sub-page loads also.

Also be sure you are logged in to the game, if it requires a user ID and a login/password... that might prevent the purchase from being completed, because the system would not have a user ID to apply the value of the purchase to.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Smartphones Question
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Smartphones
Satisfied Customers: 11,878
11,878 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

375 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

270 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

55 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
AFTER I MAKE A CALL I GET A CALL FROM PRIVATE CALLER, HP
AFTER I MAKE A CALL I GET A CALL FROM PRIVATE CALLER, … read more
Harry
Harry
843 satisfied customers
Computer fixed .... I think. Now my phone is asking for a
Computer fixed .... I think. Now my phone is asking for a 4character password ***** I do not have. This has been an issue for a while. I called before and the guy sidetracked and forgot about it. I ha… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
My iphone account has been locked after attempting several
hi, my iphone account has been locked after attempting several time to log in. It seems it is now on default mode. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
My cell phone is locked because of abnormal factory reset.
My cell phone is locked because of abnormal factory reset … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Trying to my account and get unlimited data and add a I pad.
trying to bundle my account and get unlimited data and add a I pad … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
I found a new iPhone 6 that was dead and lock, I recharged
I found a new iPhone 6 that was dead and lock , I recharged it and waited for someone to contact it so I could return it , no one ever did , can I use it ?… read more
Harry
Harry
843 satisfied customers
Its my phone. Its a greatcalll smart phone. Everything not
its my phone JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: its a greatcalll smart phone JA: How long has this been going on with your smartphone? What have you tri… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
I need to change my phone number on my Microsoft account.
I need to change my phone number on my Microsoft account … read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
I set up my new iPhone 6S. I load IOS 11, downloaded apps
I set up my new iPhone 6S. I load IOS 11, downloaded apps from the cloud, and nowhere phone portion does not work. I cannot make call ( I get a recorded message that I am being transferred to an outsi… read more
Harry
Harry
843 satisfied customers
I don't think it's my phone, but I sent a text message to
I don't think it's my phone, but I sent a text message to someone this morning and it said not delivered. Then I called and the call failed, when I called from another numbers it said the number has b… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I've lost my email on my phone. I can't remember my password
I've lost my email on my phone. I can't remember my password ***** when I try to answer my security questions, it tells me one or more is incorrect. Help!! … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,125 satisfied customers
Trying to reset pw but it's not accepting the verification
Trying to reset pw but it's not accepting the verification code given to me Thur text and call … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,532 satisfied customers
How can I pull up all photos that I have packed up to the
How can I pull up all photos that I have packed up to the iCloud or iCloud Drive from my iPhone over the years?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,067 satisfied customers
Gettin initialization failed on a cellphone i purchased it
hey im gettin initialization failed on a cellphone i purchased it supposed to be unlocked. … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
55 satisfied customers
I may either have damage or damage coming to my phone
I may either have damage or damage coming to my phone tonight. Something about porn sights. Please confirm if legit. Thanks… read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
My iPhone is disabled. What is operating system. My grandson
My grandson was playing with the phone and he set the pass code and then for got the pass code we have tried different codes then the phone went to disabled … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
My router failed and was replaced and my phone has the new
My router failed and was replaced and my phone has the new password ***** but my email has quit working . Yahoo won't accept my password ***** I have been going in circles with robot tests. Can you he… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
55 satisfied customers
Its my phone. Its a greatcalll smart phone. Everything not
its my phone JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: its a greatcalll smart phone JA: How long has this been going on with your smartphone? What have you tri… read more
Samuel White
Samuel White
Owner and Expert Tech
221 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x