Smartphones

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Williamson here how are you. I’m on a smart phone 6.0. Apple…

Customer Question
Hi ***** *****on here...

Hi ***** *****on here how are you

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I’m on a smart phone 6.0

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Apple 6.0 I guess sorry I just you’s the phone I don’t know alot

Technician's Assistant: How long has this been going on with your Apple phone? What have you tried so far?

Well I’ve changes my password ***** times to no avail but here’s the big problem google locked out the gmail account that I was useing for iCloud so now I can’t access my email when I reset my password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Why u saying Mac is this a mac

Submitted: 6 months ago.Category: Smartphones
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Answered in 15 hours by:
1/7/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,621
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
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Experience: Experience in supporting and using smartphones.

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Vinod Menon

Vinod Menon

Customer Service

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Experience in supporting and using smartphones.

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John T. F.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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