Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Cannot make purchases in my game. Receiving the message

Customer Question
Cannot make purchases in...

Cannot make purchases in my game. Receiving the message “Your purchase cannot be completed”

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPhone

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Off and on for 2 weeks It worked one time yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Is there a cost for your services

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 3 hours by:
1/6/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
This happened once before. Apparently I am not understanding the link I should be clicking. I am trying to contact apple.com/support/ww In the future I will be more attentive. If the problem cannot be rendered it is the loss of the apple store. Thank you
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I can't make any purchase to the game Home Decor, i already
I can't make any purchase to the game Home Decor, i already put in my Appid 50€ … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
Using my phone I can't complete purchases for coins at on
using my phone I can't complete purchases for coins at on line casinos. Is my account locked out? … read more
Harry
Harry
IT
2,643 satisfied customers
For some reason I can send out text, but I can only receive
For some reason I can send out text, but I can only receive text form some people not all. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have att i7 plus iPhone and I was doing the upg-rade and
I have att i7 plus iPhone and I was doing the upg-rade and they locked m-e out of my phone it disabled my phone my # is … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm back!!! After all that work yesterday, I still can't
I'm back!!! After all that work yesterday, I still can't download the 13warnme weather app. from Channel 13 Des Moines. It tells me I need the IOS 9.0, which I downloaded on my system and it shows as … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
I have cellular service through Straight Talk.com. Have had
I have cellular service through Straight Talk.com. Have had no major problems for past 2 years with my older iPhone. I purchased an newer iPhone in late December, 2016 and set it up myself. Everything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I dropped iPhone 6 in puddle of water Saturday late
I dropped iPhone 6 in puddle of water Saturday late afternoon. it is now no longer working it worked yesterday could receive calls and texts yesterday put it in rice immediately charged it last night … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Last two days, I have lost the ability to make in app
Hi! For the last two days, I have lost the ability to make in app purchases. My phone tells me to check my internet connection. I get email and play all my games through wifi but connection to the App… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
i have an iphone 6s and last few days a number that
i have an iphone 6s and last few days a number that i regularly text is now telling methe messages are "not delivered" the person with this number can text me ok but i cannot get messages thru to his … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
trying to restore a backup from iTunes yesterday to my new
trying to restore a backup from iTunes yesterday to my new iphone6 today. iTunes won't let me because it says "iTunes could not restore the iPhone because the password ***** *****" So…I spent all day … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I got a new iphons 5c, so I gave my mother my older iphone
I got a new iphons 5c, so I gave my mother my older iphone 4s. for ome reason when people text me they also go to her...text messages only how can I make my text message only come to me ?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Richie, after work on the MAC, iPhone and iPad with you yesterday,
Richie, after work on the MAC, iPhone and iPad with you yesterday, the problem with the MAC appears to be resolved. Thank you. The iPad and iPhone now have all emails and everything downloaded. Two pr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My husband and son cannot call me and have my phone ring.
My husband and son cannot call me and have my phone ring. Their phones want to go to facetime. I have turned off face time and so have they. We did not have this problem initially (my phone and my hus… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Hello, I have a HTC Evo 3d phone but for some reason my 3D
Hello, I have a HTC Evo 3d phone but for some reason my 3D games are no longer playing - when I try to open any of them I get the message, "Cannot play video - Sorry, this video cannot be played." It … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I cannot receive photos with text messages on my I phone. It
I cannot receive photos with text messages on my I phone. It is a 3G with my carrier ATT. I reset my phone but did not help.… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an iphone 4 and my son had downloaded a game yesterday
I have an iphone 4 and my son had downloaded a game yesterday & was playing it. Since then my husband is receiving a copy of my texts. I do not want my texts going to anyone but me - but I cannot figu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My PC was stolen and I have lost a week of emails because my
My PC was stolen and I have lost a week of emails because my latest backup was a week ago. However I always send copies of my messages on my Iphone 4s so the emails I have lost are on my Iphone. I've … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Im trying to update my iPhone 4 with the computer and after
I'm trying to update my iPhone 4 with the computer and after three hours yesterday and again this a.m. My latest message is that iTunes cannot connect to the iPhone because the pairing record is missi… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x