Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My husband and I have same apple ID - I was trying to set up…

Customer Question
My husband and I...

My husband and I have same apple ID - I was trying to set up a new one for me and I did something that makes him get my texts

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphone 8+ running the latest I think

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

11.2.1 no wait the one before it I have not updated it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that sit

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 3 hours by:
1/6/2018
Technician: Viet-Smartphone Tech, Technician replied 6 months ago
Viet-Smartphone Tech
Category: Smartphones
Satisfied Customers: 40,810
Experience: Troubleshoot issues with smartphones.
Verified

Hi,
I'm sorry about the issue. You need to set up your iPhone with a different Apple ID (different email address)

  1. Sign out of iCloud and/or the iTunes & App Store.
    • Tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password ***** tap Turn Off.
  2. Then there, create a new Apple ID account using your own email address (using a different email address.)

Please reply at the box below to continue. Thank you,

Ask Your Own Smartphones Question
Technician: Viet-Smartphone Tech, Technician replied 6 months ago

If you do not have another email address, you can create / sign up for a new @gmail.com email address at the website gmail.com

- How is it going? Do you still need help with this or with anything else?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet-Smartphone Tech Your Own Question
Viet-Smartphone Tech
Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 40,810
40,810 Satisfied Customers
Experience: Troubleshoot issues with smartphones.

Viet-Smartphone Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Im having issues with the apple ID and the cross pollination
Im having issues with the apple ID and the cross pollination of texts to every phone … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I did an update on my work iPhone and now my personal iPhone
I did an update on my work iPhone and now my personal iPhone and work iPhone are tethered text messages and emails go to both and I need that to stop please … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
Need to separate icloud iphones with same account so my
need to separate icloud iphones with same account so my wifes texts don't appear on the imac computer screen … read more
Harry
Harry
2,035 satisfied customers
I've in the past been able to see my iPhone messages on my
I've in the past been able to see my iPhone messages on my mac, but now I can't. Not sure what changed. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My husband and I each have an iPhone and iPad. He got a
My husband and I each have an iPhone and iPad. He got a different phone because his broke and I can't get FaceTime to work on his. We hav all o them set up under one I'd. He does not like getting my i… read more
Harry
Harry
2,035 satisfied customers
I just updated the OS on my iPhone 6s+. Trying to straighten
I just updated the OS on my iPhone 6s+. Trying to straighten out apple IDs and passwords … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
It's an iPhone. Am I contacting the correct area? I think
What's happening is I updated the latest version and now I get a blank screen when I try to use the phone to call out. I receive calls … read more
Jon
Jon
Bachelors Degree
698 satisfied customers
Since I updated my phone yesterday, text messages that are
Since I updated my phone yesterday, text messages that are sent to me are also showing up on my husband's iPhone, as well as my responses to those messsges. And he can respond and it appears that his … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I have a iPhone 7 purchased 2 months ago. apple down loaded
Second opinion] i have a iPhone 7 purchased 2 months ago. apple down loaded software update forgot my unlock password ***** apple id password, Phone is locked called apple 2 time and did not resolve i… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
GM! My husband and I bothe have Iphone 6s, we both had
GM! My husband and I bothe have Iphone 6s, we both had updated this morning. Now when I send a text it also comes back to me. It says on his end that I sent to him and me, but I only sent to him… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Just wondering how easy it is to detect spyware I have
Just wondering how easy it is to detect spyware I have "pings" coming to my phone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How can I tell if someone has hacked my iPhone 6s plus? Can
How can I tell if someone has hacked my iPhone 6s plus? Can it be cloned? If so how can if it has been cloned? Thank you!… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I just bought a iPhone 6 and have an iPhone 5. How do I get
I just bought a iPhone 6 and have an iPhone 5. How do I get all of my information to the new iPhone 6?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an Iphone 4S. This morning I woke to an update icon
I have an Iphone 4S. This morning I woke to an update icon in my settings bar. I clicked on update and it blew everything out of the water. It's like i have a brand new phone to set up starting with L… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My son recently tried to set up iCloud on my iPad & iPhone.
My son recently tried to set up iCloud on my iPad & iPhone. The result was I lost all my contact nos but gained my husband's contacts(we're on same contract I believe!) I subsequently deleted all my h… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I recently updated and synced my iPhone, my sons iPhone and
I recently updated and synced my iPhone, my son's iPhone and my computer. Since doing this everytime I get an iMessage on my phone, my son also gets that same message on his iPhone 4. Is there a way t… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
all three have iphones, my daughter is all of a sudden getting
all three have iphones, my daughter is all of a sudden getting my wife and mines text messages. something to do with imessage?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x