Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I have an I-phone 6.Verizon discontinued email accounts. I…

Customer Question
I have an I-phone...

I have an I-phone 6.Verizon discontinued email accounts. I need to update my account to update with a new email and password.

Technician's Assistant: When did you last change your password ***** Apple ID?

Long time ago. I don't remember the password. my password ***** the I Store for apps was Larry2772

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I have not

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I do not have the phone on me, I can get back later tonight when I get home.

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 10 hours by:
1/6/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
I do
Technician: Harry, IT replied 6 months ago

Are you able to sign into the old Apple ID account?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I purchased my iPhone 6+ 4 or 5 years ago while I was still
I purchased my iPhone 6+ 4 or 5 years ago while I was still working in Illinois. I am now retired and living in Florida. At the time, I was working as an assistant superintendent in a small school dis… read more
Harry
Harry
IT
2,608 satisfied customers
My Iphone 6 has a wrong ID entered by salesman at Verizon
My Iphone 6 has a wrong ID entered by salesman at Verizon but I have no password ***** it. … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I cannot send nor receive messages on my iPhone, Verizon,
This happened 3-4 days ago. I called verizon but they were unable to help. … read more
Michael T
Michael T
73 satisfied customers
Can't get iphone 6 with a new sim card with AT&T to work
can't get iphone 6 with a new sim card with AT&T to work connecting to Icloud Account........put Email in then password.....it bring me to another page asking for Icloud password........put it in ....… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Need to set up email account through Charter/Spectrum for
Need to set up email account through Charter/Spectrum for android Verizon cellphone. … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
I no longer have a Verizon account but my phone has started
I no longer have a Verizon account but my phone has started giving me annoying messages like "Sign in to ITunes store, enter password ***** Apple ID for***@******.***" and "Cannot connect to ITunes St… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I was in the Apple store in Woodfield, schaumburg, il on
I was in the Apple store in Woodfield, schaumburg, il on Friday, April 7th. I wanted to reprogram a new cell phone, but could not sign out of my password. The genius bar assisted me to call into apple… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Just bought an iPhone 6 (had a 4s). After merging info from
Just bought an iPhone 6 (had a 4s). After merging info from old phone to new phone, only about 50 of a couple hundred contacts went over to the new phone. Went back to store and we tried getting in to… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Can not retrieve email on my smartphone, yahoo.com, it will
it will not allow any says can not connect to server … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I changed the password for my aol account and now I can't
I changed the password ***** my aol account and now I can't get emails using the correct password. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My iPhone is giving me fits because I cannot get Apple to
Good morning! My iPhone is giving me fits because I cannot get Apple to allow me to change my email. I no longer have the account because my internet provider screwed it up. I just want to change my e… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I recently changed my email address on my apple store
I recently changed my email address on my apple store account bc we moved. However my password ***** longer works and when asking for my password ***** old email address is linked to the account. How … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
In the beginning my Apple ID was @yahoo.com -- iPhone 3GS era.
In the beginning my Apple ID was @yahoo.com -- iPhone 3GS era. I don't use that eMail and haven't for many, many years -- I don't remember the password. I am currently setting up my brand new iPhone 6… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have not been able to access email for a couple of weeks.
I have not been able to access email for a couple of weeks. I tried to uninstall it but can't. I now get a message on phone that email has stopped.… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
Hello. I have an apple i5 phone. I updated to some new
Hello. I have an apple i5 phone. I updated to some new program that was sent to me a few days ago; now everytime I forward an email, I have to put in a password, and it says something about cloud. I r… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Apple has two login and passwords for me and even when I reset
Apple has two login and passwords for me and even when I reset one successfully it says the account has been discontinued so I need to delete both logins and passwords and create a fresh one… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Apple I.D. disabled...when I try to update an app on my iPhone
Apple I.D. disabled...when I try to update an app on my iPhone or iPad or make a purchase, I get a message that my Apple I.D. has been disabled. I have entered my password XXXXX I have recently change… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My iPhone 4 was stolen. I didnt have a "Find my iPhone" set
My iPhone 4 was stolen. I didn't have a "Find my iPhone" set up. I am concerned about someone using the data and inspecting emails for confidential information. Is there any way I can block access to … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x