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I updated my Apple 6 iPhone. Now certain functions (I.e.
I updated my Apple 6 iPhone. Now certain functions (I.e. Siri) will not work unless I enter my Apple ID password. I don't remember the password ***** can't find it. … read more
Michael T
Michael T
90 satisfied customers
Problems logging into Facebook .. I have a new phone and my
Problems logging into Facebook .. I have a new phone and my old email was associated with login to face book now I cannot get into to it. I have tried my phone number as well that does not work either… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
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Omg, my nieces were playing with my cell phone & entered
omg , my nieces were playing with my cell phone & entered code wrong & did a factory reset. The thing is that I haven't had to use that password ***** years. My recovery email hasn't been used even lo… read more
Justin Johnson
Justin Johnson
Owner
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I had to replace my iPhone and now I can't get into my fb
I had to replace my iPhone and now I can't get into my fb account. It keeps saying wrong password ***** I don't have access to email that account is set up … read more
Ameen Khan
Ameen Khan
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Information Technology Management / Computer Science
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I have a new apple 7s phone and have not only forgotten my
I have a new apple 7s phone and have not only forgotten my outlook password ***** order to get my emails, but the outlook account is so old that the internet account attached is no longer in business.… read more
Richard
Richard
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IT Manager, Consultant
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I changed my iphone password and forgot the exact passcode.
I changed my iphone password ***** forgot the exact passcode. After several failed attempts my phone is disabled and my thumbprint wont give me access. Options? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,792 satisfied customers
I am trying to set up an email acct on my newly purchased
I am trying to set up an email acct on my newly purchased iPhone. I have forgotten my password ***** I pressed the forgot password ***** and tried that way with no success. I have forgotten the phone … read more
Samuel White
Samuel White
Tech Expert
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I tried to reset my cell phone. I don't have a land line. I
I tried to reset my cell phone. I don't have a land line. I can not access my email either on the computer or to reset the phone. … read more
Samuel White
Samuel White
Tech Expert
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Actually my email on iphone 7. At.com. Normally through
Normally through smartphone and tablet. I have a new iphone 7 my husband had to change his password ***** make his new phone Emil work. I tried changing mine by answering questions. My first pet newer was entered originally as tip, now my answer on the computer sys I need four or more characters … read more
Samuel White
Samuel White
Tech Expert
699 satisfied customers
I am trying to add my email address to my I-phone. I am
I am trying to add my email address***@******.*** to my I-phone. I am confident the host name is ***** ***** I get an error message that either the user name or password ***** ***** I am using the e-m… read more
Jess
Jess
Bachelor's Degree
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My iPhone is giving me fits because I cannot get Apple to
Good morning! My iPhone is giving me fits because I cannot get Apple to allow me to change my email. I no longer have the account because my internet provider screwed it up. I just want to change my e… read more
Richard
Richard
IT Manager
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I was trying to update my phone which I did get it updated.
I was trying to update my phone which I did get it updated. I can't get my iphone activated. It won't accept my apple Id and I've changed my password ***** it won't accept this either. What can I do ?… read more
Viet - Printer Tech
Viet - Printer Tech
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Bachelor's Degree
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I did the most recent update on my iPhone 5 last night. This
I did the most recent update on my iPhone 5 last night. This morning it requested my apple id I used to set up my phone. I put in the id and password ***** remember and it would not take. I tried rese… read more
Viet - Printer Tech
Viet - Printer Tech
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Bachelor's Degree
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I cant find the email that tells me the temporary password
I can't find the email that tells me the temporary password XXXXX my my phone. I'm having trouble getting my email working on my computer. My cell phone number is XXXXX My email address [email protected]… read more
Jason Jones
Jason Jones
AAS Information Technology
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blackberry will not recieve e-mail. wants validation password
blackberry will not recieve e-mail. wants validation password XXXXX i have forgotten phone no. XXX-XXX-XXXX [email protected]… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
9,975 satisfied customers
My I-phone said it needed an update installed. I started it.
My I-phone said it needed an update installed. I started it. It took 4 hours. When it completed the screen showed (ios 6). I had to sign in. It said to sign in with my Apple ID then my password. I tho… read more
ITTechChris
ITTechChris
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My iPhone 4 was stolen. I didnt have a "Find my iPhone" set
My iPhone 4 was stolen. I didn't have a "Find my iPhone" set up. I am concerned about someone using the data and inspecting emails for confidential information. Is there any way I can block access to … read more
Ashik
Ashik
Master's Degree
1,163 satisfied customers
Hi John...you once helped me to update my iPhone Apps on my
Hi John...you once helped me to update my iPhone Apps on my 3Gs model phone (which I keep upgrading but no longer have a plan for) and I'm having the same problem again with passwords not being accept… read more
John
John
Bachelor's Degree
5,550 satisfied customers
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Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

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Experience in supporting and using smartphones.

John T. F.

John T. F.

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Kriptokrit

Kriptokrit

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176 satisfied customers

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Waitongu2

Technician

159 satisfied customers

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Michael T

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xxxxxxxxxxxxxx at xxxxxxxxxx

Joel Kalman

Joel Kalman

Electrical Engineer

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I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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