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When I updated my phone, I needed to enter my password to…

Customer Question
When I updated my...

When I updated my phone, I needed to enter my password ***** access email and I have forgotten it, HELP

Technician's Assistant: Are you logged into your email account on any other devices?

On computer

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know - account is in husbands name - ***** ***** - account number###-##-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not right now.

Submitted: 6 months ago.Category: Smartphones
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Answered in 1 hour by:
1/5/2018
Technician: Samuel White, Tech Expert replied 6 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. We can try to reset the password. Do you remember the username your husband used to set up the account? Please be sure not to give out your personal information like passwords as this page is viewable by others.

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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