Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I spent an 1/2 hour in leawood,mo trying to fix error, it is…

Customer Question
I spent an 1/2...

I spent an 1/2 hour in leawood,mo trying to fix error, it is not fixed id 100399069234

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

5s

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Just told you was in store and they supposely fixed i can not get into app store

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Wrong id it is not***@******.*** it should be***@******.*** ehey told me they merged acct. didnt happen

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 3 hours by:
1/5/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I have an older iphone, 5S and suddenly my Gmail won't send
Hi, I have an older iphone, 5S and suddenly my Gmail won't send from the phone.Not sure how long this has been happening. It does receive. Gmail works perfectly on my MacBook Pro. Thoughts? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My apple iss is messed up and i cant get it straight i want
My apple iss is messed up and i cant get it straight i want to geta new apple id andpassword then i need help setting it up on my phone i got a new email address and passwprd to start the process but … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have a 5s and am trying to load HULU app so I can use on
I have a 5s and am trying to load HULU app so I can use on my Phillips smart phone.. Was told by HULU that Iphone doesnt support Hulu but that there is a plug in for the phone that allows the phone to… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
IPhone disabled connect toItunes. Iphone7 plus a month or
iphone7 plus a month or two old I spent a hour at the applestore in Leawood Ks yesterday and brought the phone home to see if what we did worked … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Iphone 5s, IOS 10.3.2 when i try to buy at app store, iphone
iphone 5s, IOS 10.3.2when i try to buy at app store , iphone keeps showing me to login as***@******.*** for apple id. my id is***@******.***. how do i remove OR CHANGE***@******.*** id?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Not computer its my droid phone cant get emails or send.
not computer its my droid phone cant get emails or send. tried to change my pass word cant do that either don't know what my password ***** … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need to change my Apple password and can't get it to save
I need to change my Apple password ***** can't get it to save and work when I try Apple Store updates??? … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
Just bought an iPhone 6 (had a 4s). After merging info from
Just bought an iPhone 6 (had a 4s). After merging info from old phone to new phone, only about 50 of a couple hundred contacts went over to the new phone. Went back to store and we tried getting in to… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an iphone that all the apps and iTunes were in my late
I have an iphone that all the apps and iTunes were in my late husbands name I cant buy new songs because I don't know his security questions I bought this phone in May 2013 and he passed away in June … read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I bought a new phone and iPhone six this weekend I had the
I bought a new phone and iPhone six this weekend I had the iPhone 5 S in restoring the settings to give to my son I erased all content and reset the phone before I turned off location so now I'm tryin… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an iPhone 5s running8'1'2. My backed up up my music
I have an iPhone 5s running8'1'2. My backed up up my music from within iTunes. I then did a complete reset of the phone. After the restore the only music on my phone and in tunes is what I download to… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
My 1-year old iPhone 5s runs out of battery in about 5 hours
My 1-year old iPhone 5s runs out of battery in about 5 hours after a full charge. Is there anything I can do besides have it replaced?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just bought a Iphone 5S. trying to setup my emails.
I just bought a Iphone 5S. trying to setup my emails. entered everything exactly as the cpanel instructions for my computer. but keep getting error message that it cannot find my server or that my use… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Iphone with garmin streetpilot got lost and I have a new
My Iphone with garmin streetpilot got lost and I have a new Iphone 5S. How can I retrieve it and download in my new phone..… read more
Kriptokrit
Kriptokrit
Smartphone Tech.
176 satisfied customers
I have an account in the US with my ipad & now an account in
I have an account in the US with my ipad & now an account in Canada with my iphone. How do I transfer iTunes from ipad to iphone as they're 2 separate ID's?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I have an I phone 5 when I go to the updates it has an old
I have an I phone 5 when I go to the updates it has an old email [email protected] as the ID and I do not know what the password XXXXX I have a new email address Showcasefarm @verizon.net and I kn… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Why can I not purchase on other apps when I can purchase on
Why can I not purchase on other apps when I can purchase on iTunes. It just keeps saying to check with itunesStore.… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I just lost all of my contacts and calendar entries that were
I just lost all of my contacts and calendar entries that were on my iphone when i was trying to sync with my macprobook - I think I am confusing things with this new iCloud i said to delete an old me … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x