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I got locked out of my iPhone and tried to get back in by…

Customer Question
I got locked out...

I got locked out of my iPhone and tried to get back in by resetting my password ***** but was unsuccessful. I would like to talk with some one in person on my home phone and not online

Technician's Assistant: When did you last change your password ***** Apple ID?

A few minutes ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know what it was called but I did it online

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know why I was locked out earlier today when I was away from home and I couldn't use it because it said I had no wifi. This has never happened to me before.

Submitted: 6 months ago.Category: Smartphones
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Answered in 4 hours by:
1/5/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,619
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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