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I put in a passcode using 2 letters and 4 numbers with Touch
I put in a passcode using 2 letters and 4 numbers with Touch ID on the iPhone my daughter gave me. Forgot to change passcode keyboard. Can not get in because of the double keypad. Is there a way to ge… read more
Samuel White
Samuel White
Owner and Expert Tech
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My Wife was give an IPhone 4 from my daughter Meredith
My Wife was give an IPhone 4 from my daughter Meredith Balossini about 3 years ago. About 2 months prior to moving our account from Verizon to AT&T the phone was locked out be Apple. When we attempted… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
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My new IPHONEX dose not work. I PHONE X. I have been having
I have been having problems since purchase from AT&T store in my area the situation is unique and hard to explain I bought it for my wife to up grade her I 5 an apple staff member on the phone with me went to restore before doing a back-up and lost many years of precious photos so her new $1000 phone started to act very strange 3 days after purchase Rishad @ ext(###) ###-####case # ***** gave us compensation with some nice things for the phone my wife left for Baltimore,MD to work .She called me crying because the phone was sending wild texts in other languages and then the phone disabled itself and when she took it to the closest mall Apple store they put her in a que for 9 hours and did nothing We have been Apple customers for many years but to my knowledge we have never been abused by anyone to this extent.my question is can you help us? Iam afraid of the answer Tod Gantar loyal Apple customer. … read more
Harry
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Phoneis locked and she doesn't have puk code what can she
Phone###-##-####is locked and she doesn't have puk code what can she do … read more
Kraig
Kraig
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I bought my daughter a Samsung J. She recently had kidney
I bought my daughter a Samsung J. She recently had kidney failure and some memory loss. I'm trying to get her phone up and working again, since she couldn't remember her sign in, email and passwords. … read more
Joel Kalman
Joel Kalman
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I am in a panic as my daughter is in a dire and very
I am in a panic as my daughter is in a dire and very sensitive situation, and there are bullying texts on her phone which I as her parent can not get to. She is not in a position to provide the pass c… read more
Martin
Martin
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I am trying to get into my teenage daughters phone she
i am trying to get into my teenage daughters phone she changed her password ***** need to restore this phone so i can get into it i have it in the dfu mode but it does not go into i tunes restore mess… read more
Richard
Richard
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I've been an ATT customer since 1997. I've added my daughter
Hi Daniel. I've been an ATT customer since 1997. I've added my daughter to my account about two years ago. She was dating someone who worked at ATT, who has since been fired and is stalking her. He ca… read more
Expert
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I have a question about WiFi texting apps phones. My
Hi,I have a question about WiFi texting apps for smart phones. My daughter is now in Chile and I live in the US. She has a dumb phone obtained there that she carries with her that only has local phone… read more
Expert
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I have a new iPhone 6 and somehow it backed up to my daughters
I have a new iPhone 6 and somehow it backed up to my daughters iPhone's last backup on my macair.....she said she hasn't used that iCloud account in years and does not know the password ***** the asso… read more
Richard
Richard
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When sending text messages, there is one phone number (my daughter's)
When sending text messages, there is one phone number (my daughter's) which will not accept my messages. I get the message "not delivered". I can receive texts from her. I have no problems sending or … read more
Steve G.
Steve G.
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When I phone my daughter with my 1phone5 the call on her phone
When I phone my daughter with my 1phone5 the call on her phone says cell phone, when it comes up on the TV it says Laura McKenna? I assume she is the one who had my number previously. How do we get th… read more
Nick H.
Nick H.
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My children gave me an Iphone. My daughter sent me a zillion
My children gave me an Iphone. My daughter sent me a zillion pictures from her phone and now I can't get any messages from her or send her a message. How do I get rid of the photos she sent me that ar… read more
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Michelle
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I just got a new IPhone 5 and want to give m Iphone 4 to my
I just got a new IPhone 5 and want to give m Iphone 4 to my daughter. How can we delete my information and put in her information on the IPHone 4. She has T Mobile as her carrier.… read more
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Richard
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I just purchased an I pod touch. This is my first phone.
I just purchased an I pod touch. This is my first phone. I went to settings for wifi and it ask me for a exsisting phone number. So I put my Nana's phone in that's the wi fi i was going to use for now… read more
James
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my daughter got iphone3gs from her friend cause her parents
my daughter got iphone3gs from her friend cause her parents got her a new iphone5 and she gave her this iphone 3g that att unlock site requires the parents personal info they wont give out so is there… read more
ITTechChris
ITTechChris
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Daughters iPhone that is off missing, friend just got a phone
Daughter's iPhone that is off missing, friend just got a phone and have me new number. Can I use my daughters old number to find out if the friend as her iPhone?… read more
Josh
Josh
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I have a Xperia cell and it locked when I put the sweep pass
I have a Xperia cell and it locked when I put the sweep pass code. I can put the Gmail account information but it will not unlock Assistance in getting this brand new phone unlocked… read more
Nick H.
Nick H.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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