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I have and apple I phone 5 I don't know what I did I am lock…

Customer Question
I have and apple...

I have and apple I phone 5 I don't know what I did I am lock out of my phone

Technician's Assistant: When did you last change your password ***** Apple ID?

Ihavent change nothing

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I did not account young lady this all new to me

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No mam

Submitted: 6 months ago.Category: Smartphones
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Answered in 2 hours by:
1/3/2018
Technician: AnswersByEric, Developer replied 6 months ago
AnswersByEric
AnswersByEric, Developer
Category: Smartphones
Satisfied Customers: 5,186
Experience: Smartphone developer and software engineer.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Smartphones Question
Technician: AnswersByEric, Developer replied 6 months ago

Good morning,

After you read my initial response to you above(please do!), reply and let me know if you mean:

  1. You forgot the PIN and you cannot actually enter/use the iPad and you are locked out
    or
  2. You can use the iPad, but cannot install or purchase anything because you forgot your Apple ID Password
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