Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My iphone7plus keeps locking up on me. There is no reason I…

Customer Question
My iphone7plus keeps locking...

My iphone7plus keeps locking up on me. There is no reason I for it to do this as I am out entering the wrong cox to unlock it

Technician's Assistant: When did you last change your password ***** Apple ID?

Not recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not yet but I have in the

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not yet I have in the past but it keeps doing it

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
1/2/2018
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,818
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My iPhone 5SE has locked up on me, how do I unlock it. Where
My iPhone 5SE has locked up on me, how do I unlock it. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I just transferred data from iPhone 6 to iPhone 8 Plus and
I just transferred data from iPhone 6 to iPhone 8 Plus and the message that my Apple ID password ***** keeps coming up when I have reset my password … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
My daughter just got her iPhone back last night and forgot
Good morning. My daughter just got her iPhone back last night and forgot her Apple ID password ***** she had the wrong email so unfortunately we had to reset everything several times so she when she w… read more
Harry
Harry
IT
2,818 satisfied customers
My iphone5c will not start up I can receive calls but can't
My iphone5c will not start up I can receive calls but can't call Message says connect to iTunes but that didn't work. It says my phone is disabled HELP! … read more
Harry
Harry
IT
2,818 satisfied customers
I'm locked out! Last night, after I locked my phone...but
last night, after I locked my phone...but then forgot my PIN … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
My phone is locked, I do not recall my pass word. Have taken
my phone is locked, I do not recall my pass word. Have taken it to Verizon and they can not unlock it. They say the only thing is to purchase a new phone which I do not want to do. … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
I have a new phone, I got locked out that phone. I used the
I have a new phone, I got locked out that phone. I used the email + password ***** I set up the account and I was able to unlock my phone. My phone is locked again, I cannot unlock phone using the use… read more
Dustin
Dustin
Support Technician
2,891 satisfied customers
Have an old Iphone 4 that I have not used in about 4 years.
Have an old Iphone 4 that I have not used in about 4 years. I have not updated the software on it, it says it has IOS 7.0.4problem :after i tried to turn on the iphone, it would not start. took it to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My iPhone still has been locked. Went to Apple Store & had a
my iPhone still has been locked. Went to Apple Store & had a tech change to a new password ***** couldn't be activated until 24 hrs. I tried that new password ***** can't get past "incorrect'. Now it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Hi I have a blackberry 9900 bold and yesterday i wanted to
Hi I have a blackberry 9900 bold and yesterday i wanted to transfer fotos to my computer. The phone asked me to type the word 'blackberry' and the next screen asked for a password. I have forgoten the… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My cell is locked and will not unlock regardless of any of
My cell is locked and will not unlock regardless of any of my passwords or typing in "blackberry" Is this repairable?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
i boguht the iphone that was unlocked i download an app now
i bought the iphone that guy said it was unlocked so i meet him at tmobile and got sim card phone worked good then day later i downloaded a few apps phone started to say no service what could be the p… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
My phone has no SIM card in it and yet the display is saying
my phone has no SIM card in it and yet the display is saying sim lock is on. When I insert SIMs from T-mobile and At&t from other phones that do not have the SIM locked, the LG (p506) indicates these … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
i have galaxy sii and put password XXXXX two days ago and forgot
i have galaxy sii and put password XXXXX two days ago and forgot it ten minutes later or maybe hit wrong key when putting it in anyway i backed it up prior to putting password XXXXX it......when i bac… read more
Dustin
Dustin
Support Technician
2,891 satisfied customers
I bought a phone online from amazon.co.uk and unfortunately,
I bought a phone online from amazon.co.uk and unfortunately, the seller gave a wrong product description. The phone is Nokia lumia 800 which was locked to Orange UK network. I have tried all my possib… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Problem: unlocking phone without software reinstallation sony
Problem: unlocking phone without software reinstallation sony xperia x-10 android 1.6 platform locked-out by too many unlock pattern attempts (by friend's son!!) needeither google acoount details to u… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Basically my phone wont let me unlock the device because
Basically my phone wont let me unlock the device because every time i try to enter my password, instead of stars * how my password ***** ***** entered, it comes up with letters. I have entered blackbe… read more
Waitongu2
Waitongu2
Technician
Bachelor's Degree
159 satisfied customers
i have an lg optimus that is hard locked....to many incorrect
i have an lg optimus that is hard locked....to many incorrect codes entered. how do i unlock this phone without going back to factory settings and loosing all of my contact information… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x