Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I have a Apple IPhone 4 that can't update past 7.0, can you…

Customer Question
I have a Apple...

I have a Apple IPhone 4 that can't update past 7.0, can you help me so I can douwnload new apps

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I"m not sure its service is TracFone

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

It has not been used foe over a year, We have tried to use apps from our bank, and grocery store and it says I must have 8.0 or faster to operate,

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 3 hours by:
1/2/2018
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,821
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
The app “passwords” I have used since my iPhone 5 and now it
The app “passwords” I have used since my iPhone 5 and now it was transferred to my iPhone 6 when I bought it after it came out and now I can't open the app to retrieve my passwords I am 77 and so frus… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
Credit card in phone no longer good can't do updates. I
credit card in phone no longer good can't do updates … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
I bought a new Toyota and we are trying to set up Entune and
Hi. I bought a new Toyota and we are trying to set up Entune and Scout. My iPhone is telling me that I need to do a Software Update of iOS 11.2.6 to the iPhone. It is asking for the "Passcode". I have… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
My apply phone frozen. No sure when I last updated message
No sure when I last updated message came on phone and ask for my finger print which I did than to enter my passcode. I started but than realized I had the wrong code. My phone will come on and says phone update than goes to ***** after restarting with the phone numbers showing I cannot call out text comes in but I can't start phone I have the correct pass code now but it won't take it. I have shut the phone off and recharges it. The closes Apple store is almost 2 hours away Can you please help me? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an older model iPhone 4 and it won't recognize my
I have an older model iPhone 4 and it won't recognize my password ***** iTunes store it says my password ***** been used on the past year, but it's a 'new password. how do I fix this? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am trying to add a free weather app to my I phone, but I
I am trying to add a free weather app to my I phone, but I can't seem to get into my Apple account. I did get in once, but then I go timed out when I was trying to enter my credit card info. … read more
Samuel White
Samuel White
Owner and Expert Tech
270 satisfied customers
It is only at a ios 7.0 its brand new i have to have ios 8.0
it is only at a ios 7.0 its brand new i have to have ios 8.0 to use it?? and when my phone rings no sound or vibration … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Cant get safari on my iPhone 6 its not showing on phone with
cant get safari on my iPhone 6 its not showing on phone with other apps and the app store says cannot connect to app store also doesn't show iTunes store app … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I had to replace my credit card on file with my account on
I had to replace my credit card on file with my account on file and when I try to update info it says that my Apple ID has been disabled. can you please help me correct this … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My iPhone still has been locked. Went to Apple Store & had a
my iPhone still has been locked. Went to Apple Store & had a tech change to a new password ***** couldn't be activated until 24 hrs. I tried that new password ***** can't get past "incorrect'. Now it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My iPhone is giving me fits because I cannot get Apple to
Good morning! My iPhone is giving me fits because I cannot get Apple to allow me to change my email. I no longer have the account because my internet provider screwed it up. I just want to change my e… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an iPhone 6 and my wife has a iPhone 5. I recently
I have an iPhone 6 and my wife has a iPhone 5. I recently updated her software and we started to get each others messages and phone calls. We fixed the message problem in settings but can't seem to ev… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
🇦🇪 I have both an iPhone 6s Plus & an iPad 2.. I just
🇦🇪 I have both an iPhone 6s Plus & an iPad 2.. I just changed my e mail provider & need to change it in on both devices. I am no longer associaed with my former email carrier. However, all of my app… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Started os2 install. Was paused "charge over 50%, now iPhone
Started os2 install. Was paused "charge over 50%, now iPhone says up to date with 1.01. How do I finish install?… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My iPhone says it is updated iOS7.1.2 Your software is up to
My iPhone says it is updated iOS7.1.2 Your software is up to date. Yet my iPad2 readily updated itself to iOS 8! and somewhere along the line Apple told me I had an iphone ipad2 ipad2 I have only one … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
HAVING DIFFICULTY GETTING APPLE ACCT NAME AND PASSWORD XXXXX WORK.
HAVING DIFFICULTY GETTING APPLE ACCT NAME AND PASSWORD XXXXX WORK. USING EXISTING EMAIL ACCT IT TELLS ME ITS ALREADY EXIST. HELP.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My iphone 5 is "frozen". I have a white screen and nothing
My iphone 5 is "frozen". I have a white screen and nothing else. Have removed sim card and reinserted it. I noticed that apps started "freezing" over the past few days, request to type in Apple ID kep… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a security password for my iPhone that was changed
I have a security password ***** my iPhone that was changed and I don't know the new code. I have tried to get in over the last 2 days several times and it has locked me out and told me to connect to … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x