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Help remove Trojan malware from my iphone

Customer Question
Please help remove Trojan malware...
Please help remove Trojan malware from my iphone
Submitted: 6 months ago.Category: Smartphones
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Answered in 1 minute by:
1/2/2018
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,596
Experience: IT at Justanswer
Verified

Hello:

When do you see a malware message?

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Customer reply replied 6 months ago
No message. I have no control over my phone. I’m assuming just from reading and surfing for months now.
Technician: Harry, IT replied 6 months ago

What do you mean you have no control over the phone?

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Customer reply replied 6 months ago
I see Trojan stuff in my analytics
Technician: Harry, IT replied 6 months ago

What analytic are you referring to?

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Customer reply replied 6 months ago
My passwords and everything resets itself and I can’t get into my icloud
Technician: Harry, IT replied 6 months ago

What analytic are you referring to?

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Customer reply replied 6 months ago
Under settings On my iphone
Customer reply replied 6 months ago
The App Store looks fake and I have generic safari.
Customer reply replied 6 months ago
I’m always in Atlanta GA Alabama!?!
Technician: Harry, IT replied 6 months ago

There is nothing wrong with that screen. Those are not showing your locations -- Those are all of the location things they are required to add for Apple products.

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Customer reply replied 6 months ago
Are you still there?
Customer reply replied 6 months ago
I know that isn’t the location where I am. This doesn’t look like my friends screen at all though
Customer reply replied 6 months ago
My point is my phone is jacked up!! It would be a lot easier if you could call
Technician: Harry, IT replied 6 months ago

Each phone has different regulatory information on it.

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Customer reply replied 6 months ago
Ok that’s cool. Can we figure out what’s going on? I’m telling you just like I’ve been telling Verizon and apple for the past 8 months. This phone has been hacked. I’m not crazy
Customer reply replied 6 months ago
Is there a way to remove viruses, malware, bots? I know Apple has had issues where China hacked the app store and I’m afraid this is my phone.
Technician: Harry, IT replied 6 months ago

What exactly is "hacked"? You mentioned running analytics but never mentioned what that was.

China hasn't hacked your app store.

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Technician: Harry, IT replied 6 months ago

I am not sure what you are trying to show me via the image

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Customer reply replied 6 months ago
I have things on this phone that are not supposed to be on here. I can’t even get into my Apple ID
Technician: Harry, IT replied 6 months ago

What is on your phone that shouldn't be there?

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Customer reply replied 6 months ago
The LOCATION!!
Customer reply replied 6 months ago
Nevermind I feel like I’m on a hamster wheel.
Technician: Harry, IT replied 6 months ago

Unfortunately, I cannot see your phone so you will need to be as specific as possible. Also, providing pictures without specifying why you are sending them will not be helpful.

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