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I bought a new iPhone X and due to my apple ID being still…

Customer Question
I bought a new...

I bought a new iPhone X and due to my apple ID being still engaged with an email address that no longer exists, I am unable to connect my new phone properly. I cannot change my apple ID to my gmail email. Can you help?

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

I have no idea what that means.

Technician's Assistant: The Mac Technician will be able to walk you through that. When did you last reboot?

Right before purchasing the new phone - Tuesday evening

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

We have tried multiple times with the apple support team in store and via phone -

Submitted: 7 months ago.Category: Smartphones
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Customer reply replied 7 months ago
Please - I need to speak with a live person to help me - my apple store assured me we would get help.
Answered in 7 hours by:
1/2/2018
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 7 months ago
of course we need help.
Customer reply replied 7 months ago
We have gotten NO help for several days of trying. This isn’t bordering on ridiculous, it is insane. If you are really able to help and are an Apple representative then let’s talk. Now.
Technician: Joel Kalman, Electrical Engineer replied 7 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,059
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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