Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones

I'm locked out! Last night, after I locked my phone...but…

Customer Question
I'm locked out! Technician's...

I'm locked out!

Technician's Assistant: When were you last able to use your phone?

Last night, after I locked my phone...but then forgot my PIN

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No, since I can't use my phone. done some searching online, tried using devicemanager with my google acct. can I do a factory reset online?

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Ah ... no, thanks!

Submitted: 1 month ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 50 minutes by:
1/1/2018
Technician: Samuel White, Tech Expert replied 1 month ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 385
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. What keep of device do you have?

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
LG3
Customer reply replied 1 month ago
I can't call because I'm locked out of my phone. it's in "this phone is lost" status.
Technician: Samuel White, Tech Expert replied 1 month ago
Ask Your Own Smartphones Question
Customer reply replied 1 month ago
should I choose "erase"? if so, can I do it without losing data?
Technician: Samuel White, Tech Expert replied 1 month ago

erase will cause data loss!

Ask Your Own Smartphones Question
Technician: Samuel White, Tech Expert replied 1 month ago

Go to lock and enter a new password

Ask Your Own Smartphones Question
Technician: Samuel White, Tech Expert replied 1 month ago

Do not erase!

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
okay then ... how do I UNlock the phone without losing data?
Technician: Samuel White, Tech Expert replied 1 month ago

Go to lock and enter a new password

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
when I went to "lock" it didn't ask for a new password ***** just a message to leave on my phone. I left the message "please call(###) ###-#####34; and it still reads "Locked by Find My Device"
Technician: Samuel White, Tech Expert replied 1 month ago

Do you enter the pin many times?

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
I locked my phone for the 1st time ever last night, then was never able to get back in using the PIN. Since then, I have tried entering the PIN about 40 times now, but no luck opening the phone. Since then, I have gone to Google Find My Device on my laptop and now the display indicates that it's locked by FMD and allows either an emergency call or to enter my PIN ... which I don't know.
Technician: Samuel White, Tech Expert replied 1 month ago

Ok by entering the password ***** many times the device locks down. The only way past it is a erase reset.

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
you mean where all the data is erased? once this happens, will I be free to use my phone "from scratch"?
Technician: Samuel White, Tech Expert replied 1 month ago

Yes it is a factory reset so all data that is not backed up to a card or app is gone sadly.

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
guess that's what i'll do. thanks for your help.
Technician: Samuel White, Tech Expert replied 1 month ago

No problem I wish we had a better result!

Ask Your Own Smartphones Question
Technician: Samuel White, Tech Expert replied 1 month ago

Is there any other help you need? If not please rate so I can close this request! Thanks so much!

Ask Your Own Smartphones Question
Customer reply replied 1 month ago
it didn't ask for a new password ***** nothing's changed, other than my phone now displays "call owner ... locked by Find My Device"
Technician: Samuel White, Tech Expert replied 1 month ago

This showing after it was erased?

Ask Your Own Smartphones Question
Was this answer helpful?
Ask Samuel White Your Own Question
Samuel White
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 385
385 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

Samuel White is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

375 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

270 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

55 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
Its not my computer .. Its my phone. I cannot access my
Its not my computer .. Its my phone. I cannot access my phone. Google cannot verify that account is mine. I cannot access my phone because of this. I can't remember gmail password ***** when account w… read more
Harry
Harry
905 satisfied customers
Cant get texts on my i phone 7 downloaded app, no icon I
cant get texts on my i phone 7 downloaded app, no icon I can't continue with many issues because I am not recieveing text codes to update my password ***** join instagram or correct any other issues. … read more
Harry
Harry
905 satisfied customers
Want to shut off daughters phone under my nane. Iphone 6s.
want to shut off daughters phone under my nane JA: What's the brand/model of your phone? Customer: iphone 6s JA: What Operating System (OS) are you running on your iPhone? Customer: iphone 6s+ att JA:… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
Can you direct me as to how to copy an Outlook pop3 inbox to
can you direct me as to how to copy an Outlook pop3 inbox to iphone7 … read more
Samuel White
Samuel White
Tech Expert
385 satisfied customers
In my yahoo contacts on my iphone, I get hundreds of
In my yahoo contacts on my iphone, I get hundreds of unwanted ones. … read more
Samuel White
Samuel White
Tech Expert
385 satisfied customers
It's my new iPhone. I cannot get iTunes in order to
It's my new iPhone. I cannot get iTunes in order to reconnect w FB and other settings. The credit card on file i no longer use. PLEASE help me!! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Need to reset the phone it has a password that has been sync
Need to reset the phone it has a password ***** has been sync and cant get in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I clicked on an attachment that was a Russian hack attempt.
I clicked on an attachment that was a Russian hack attempt. What should I do to clean my phone? … read more
Samuel White
Samuel White
Tech Expert
385 satisfied customers
While trying to add my new smart phone to my email account i
while trying to add my new smart phone to my email account i have lost access to my old and new email accounts. can you help? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,560 satisfied customers
It's a new iPhone 7, my first apple product, I don't
It's a new iPhone 7, my first apple product, I don't remember my password … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,560 satisfied customers
I just sold my iPhone but I did a reset without removing the
Hello.. I just sold my iPhone but I did a reset without removing the icloud... Now I can't remember my password ***** unlock it so I can erase properly and sell it. Can u help me… read more
Samuel White
Samuel White
Tech Expert
385 satisfied customers
My iphone 5 is disabled n toconected to iTunes, I change
my iphone 5 is disabled n toconected to iTunes, I change screen on it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I need to trade my iPhone 7 and then get a new X. I' am on a
I' am on a trade up contract with you guys. My current phone is in great shape … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I can't sign in and every time I try they give a new code
I can't sign in and every time I try they give a new code when I put in the new code it still won't sign in … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,560 satisfied customers
I have an Apple 7+ iPhone. I am a member of the iTunes 9.99
I have an Apple 7+ iPhone. I am a member of the iTunes 9.99 monthly for music. It says I can add 5 people at no charge. I can't get them added. What am I doing wrong… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Trying to change credit card on purchases, all info entered,
Trying to change credit card on purchases, all info entered, but says error … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Want to change i phone i.d/ password. Thi phone has acomcast
want to change i phone i.d/ password JA: When did you last change your password ***** Apple ID? Customer: thi phone has acomcast i.d. i know have verizon JA: Did you try resetting through Apple's onli… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I teach at Utah Valley University. I was sent a security
Andy, I am ***** ***** and I teach at Utah Valley University. I was sent a security update with lots of different updates. I did something wrong and I can't unlock my phone to be able to proceed. I am… read more
Harry
Harry
905 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x