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I cant log into my blackberry classic even though I entered…

Customer Question
I cant log into...

I cant log into my blackberry classic even though I entered the right passcode

Technician's Assistant: When were you last able to use your 6720?

It is a classic...a few hours ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No I cant get past the log in screen

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I put the sim card in another phone and it is fine there

Submitted: 7 months ago.Category: Smartphones
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Answered in 6 hours by:
1/1/2018
Technician: ElectronicsPete, Engineer replied 7 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,592
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: ElectronicsPete, Engineer replied 7 months ago

What error are you getting when you enter the passcode?

Have you tried restarting the Blackberry?

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Customer reply replied 7 months ago
It would not accept the correct passcode and unfortunately the phone wiped itself
Customer reply replied 7 months ago
Basically you guys were not any help
Technician: ElectronicsPete, Engineer replied 7 months ago

DO you have a backup available to recover the data from?

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Customer reply replied 7 months ago
It's too late all the phones data has been wiped
Technician: ElectronicsPete, Engineer replied 7 months ago

Was the phone linked to a cloud backup before you wiped it?

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Customer reply replied 7 months ago
It's all over there is nothing you can do to help. It is wiped and there is no backup. Over. Stop.
Technician: ElectronicsPete, Engineer replied 7 months ago

Ok, if you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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Customer reply replied 7 months ago
It's over your advice did not help one bit. Stop.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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