Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I need step -2 code to sign in. I have a new phone numberand…

Customer Question
I need step -2...

I need step -2 code to sign in

Technician's Assistant: What exactly are you having trouble accessing?

I have a new phone number(###) ###-####and i need to change the old one.

Technician's Assistant: When were you last able to use your phone?

During chrismas

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Ok i will try that

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No i can't think of anthing

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 20 hours by:
12/31/2017
Technician: Harry, IT replied 6 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,631
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My son's phone is no longer functioning. We're trying to set
My son's phone is no longer functioning. We're trying to set up a new phone, with his current Apple ID, but have no other devices associated with his id. How can we get the verification code to set up… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I got the calendar back on the phone. I still have an issue
I got the calendar back on the phone. I still have an issue with my music. I had a ton of music on my old 6 and it all appears to be in cloud. On the new 6 and on I tunes library, I only have a fracti… read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
I need help with an activation code for my iPhone. Can you
I need help with an activation code for my iPhone. Can you help me with that? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I've just gotten a new iPhone. When I was trying to initiate
I've just gotten a new iPhone. When I was trying to initiate two step verification to get into my Gmail, I had to set up a new Gmail account because it kept sending the verification code to my old num… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a question about my log in set up. It is on my phone.
It is a samsung android. Right now when I sign out all the way and sign back in with my phone number it sends a one time use code. i want the account set up so I can sign in from any device using my phone number and a password … read more
Harry
Harry
IT
2,631 satisfied customers
I can't sign in and every time I try they give a new code
I can't sign in and every time I try they give a new code when I put in the new code it still won't sign in … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I got a new phone and somehow I ended up with 2 facebook
I got a new phone and somehow I ended up with 2 facebook pages. My original Apple ID was***@******.*** but I forgot my password ***** my phone keeps asking me to enter that password. My new Apple ID i… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an old iPhone that I haven't used for years and want
I have an old iPhone that I haven't used for years and want to give it to my granddaughter, The phone is in activation lock and I can't get it fixed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Phone went blank for unknown reasons... trying to use old
phone went blank for unknown reasons... trying to use old iphone. Need to recover authorization code. Please help! … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do you change an alternate email in Microsoft. After
How do you change an alternate email in Microsoft.After trying to install Skype in a new device I get he following, they ask for numbers to send a text to or an e-mail, these belong to a relative and … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I forgot my apple password and kept ignoring it and now it's
I forgot my apple password ***** kept ignoring it and now it's locked me from going to store. I had erased my mail and can't get it back … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a work issued iPhone 6. There are some personal bank
I have a work issued iPhone 6. There are some personal bank related messages I had in a chat app called Viber with some pictures. I deleted the messages on Viber. Can the job restore the phone and acc… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I put my fingerprint as id to open phone. Been gone 2 days
I put my fingerprint as id to open phone. Been gone 2 days now requires my code. Typed it in and it is not excepting it. Can I change code somehow?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
How do I change my 640 lumia phone number as I have new sim
how do I change my 640 lumia phone number as I have new sim and its stuck on the old number… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am a major bonehead 😌 I am having a problem- or problems-
Hi :) I am a major bonehead 😌 I am having a problem- or problems- with my Apple iTunes account(s). I have had the same one for years and years and never had a problem. However, I recently had to dump… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Downloaded an update on my nokia lumia 522 now cant get
downloaded an update on my nokia lumia 522 now cant get access to my email or sky drive pics. tried to access my micro soft account but forgot my pass word. tried to reset my password ***** was unsucc… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Hi! LG840g phone does not accept incoming calls!? code PA94058.
Hi! LG840g phone does not accept incoming calls!? code PA94058. Brand new,I probably inadvertently changed settings accidentally!? unknown..thanks… read more
Kriptokrit
Kriptokrit
Smartphone Tech.
176 satisfied customers
I recently moved. My email address changed. My apple id was
I recently moved. My email address changed. My apple id was my old email address. Now I cannot update my phone ane I can't change my apple id, or even access itunes. I can't just change the password X… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x