Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I have changed my phone number and I'm trying to access my…

Customer Question
I have changed my...

I have changed my phone number and I'm trying to access my old acct but google needs to verify it's me & wants to text or call my old number. How can i recover my old acct with having a new number?

Technician's Assistant: When were you last able to use your phone?

It's been few weeks. I got hacked &send viruses so I had to change number

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

It was donefew weeks back. I just need to recover my old email acct

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Icahn get in to fb either they said they were sending code to thatemail. It's hard proving me is me. Lol

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
When I tried getting on fb it was on my home computer I just set up& it was first time trying to get on fb since week before christmas. I lost my cat & spent my time looking for him instead of getting on fb
Answered in 4 hours by:
12/29/2017
Technician: ElectronicsPete, Engineer replied 6 months ago
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,371
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Smartphones Question
Technician: ElectronicsPete, Engineer replied 6 months ago

The only way to recover the old Google account is by completing the online recovery form.

If your old phone number is ***** longer accessible you will need to select the option "I'm having other problems sigining in" and report the account as compromised or hacked. https://accounts.google.com/signin/recovery

--------------------

Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

--------------------

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ElectronicsPete Your Own Question
ElectronicsPete
ElectronicsPete
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 20,371
20,371 Satisfied Customers
Experience: Electronic Engineer

ElectronicsPete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
We have been trying to recover my husband's phone for two
We have been trying to recover my husband's phone for two days and have not been successful. I went to the recover page and that has not worked because he can not remember his password. … read more
Harry
Harry
2,054 satisfied customers
I just got a FB. Essage that a new iPhone just signed up for
I just got a FB. Essage that a new iPhone just signed up for iMessage and something else. I did not get a new or other iPhone. What do I do? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Its not my computer. I am trying to setup an existing phone
I am trying to setup an existing phone that I had to change phone number and now I can't login to my google play account … read more
Harry
Harry
2,054 satisfied customers
Changed 6 iPhone for 6 s plus. Apple ID from OLD email
Changed 6 iPhone for 6 s plus. Apple ID from OLD email address keeps coming up, especially with iTunes. Can not receive reset info because info goes to old, outdated address:***@******.***. Can not re… read more
Harry
Harry
2,054 satisfied customers
I spent the whole day at Apple Store in Annapolis to get my
I spent the whole day at Apple Store in Annapolis to get my computer, phone, and ipad unlinked from my husband. Today when I'm trying to recover my [email protected] account, it sends a G - code to my p… read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
I only have a IPhone X and I believe my account has been
I only have a IPhone X and I believe my account has been hacked and I can no longer get into my fb acct. my email and password ***** no longer valid. … read more
Harry
Harry
2,054 satisfied customers
No computer only phone. I live in the country no cable where
No computer only phone. I live in the country no cable where I live and no hard line I'm home less than 12 hours a day but I was in able to up load a photo to fb and they dropped me iv had to start ov… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
It's in regards to Facebook on my phone. Can you help with
It's in regards ***** ***** on my phone. Can you help with that? … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
It's not my device, it's trying to recover my account as
It's not my device, it's trying to recover my account as someone is using my account without my permission. And the cell phone number that is connected with the count account is incorrect so I can't g… read more
Michael T
Michael T
73 satisfied customers
It's my iPhone. I have a yahoo account but I forgot the
it's my iPhone. I have a yahoo account but I forgot the password ***** under my old phone number and need to switch it to my NEW number … read more
Michael T
Michael T
73 satisfied customers
I have a problem with recovering my photos on google cloud,
i have a problem with recovering my photos on google cloud … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
My phone is Hacked I run a small business so I can't my
My phone is Hacked I run a small business so I can't chang my number I can't afford to lose clients, I'm ready to cry, I can't afford to lose clients I've tried about everything reset my phone, made o… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Not getting internet on my phone, less than a year old, 1
not getting internet on my phone JA: How old is the phone? Customer: less than a year old JA: How long has this been going on? What troubleshooting have you tried? Customer: 1 week without internet ca… read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
My LG has been hack as well as my iPhone 7, LGK10, for 2
for 2 months try change phone number and new phone still got access I think my ex has access to my personal info … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My best friend just text me that yahoo had been hacked into
My best friend just text me that yahoo had been hacked into and that everyone should change their password ***** security questions. Is this tru? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Eric.......Could you confirm about hacked datas??? I have
Eric.......Could you confirm about hacked datas??? I have been hacked until now. I have to prove this situation about hacking. Could you help me???Despite i didn't access those sites, those ip address… read more
ElectronicsPete
ElectronicsPete
Engineer
Bachelor's Degree
20,371 satisfied customers
I HAVE AN IPHONE 6S I HAVE BEEN HACKED, THEY HAVE NOW BLOCKED
I HAVE AN IPHONE 6S I HAVE BEEN HACKED, THEY HAVE NOW BLOCKED ME BUT Are putting things on my FB friends, what do I do to render this?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Cannot get into my google email acct. and sync my phone as
Cannot get into my google email acct. and sync my phone as well. All of this was do to my email acct. getting hacked. I reset my password XXXXX still cannot login to receive and send emails.i have a M… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x