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My phone has locked up its asking for apple id and password…

Customer Question
Hi my phone has...

Hi my phone has locked up its asking for apple id and password ***** have forgotten my password ***** my e mail address has changed from***@******.*** to***@******.***

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Personal computor

Technician's Assistant: What troubleshooting have you tried?

I entered my old e mail address and cant go any farther i forgot my password

Submitted: 6 months ago.Category: Smartphones
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Answered in 1 hour by:
12/28/2017
Technician: Justin Johnson,
 replied 6 months ago
Justin Johnson
Category: Smartphones
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Smartphones Question
Technician: Justin Johnson,
 replied 6 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

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Category: Smartphones
Satisfied Customers: 2,493
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