Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Need a new password to get into my phone to activate. 30…

Customer Question
Need a new password...

Need a new password ***** get into my phone to activate

Technician's Assistant: When were you last able to use your phone?

30 hours ago

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I went to a Verizon store they had me go to iforgot.apple.com but i couldn't do

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I just want them to reset my password

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 8 minutes by:
12/27/2017
Technician: Justin Johnson,
 replied 6 months ago
Justin Johnson
Category: Smartphones
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Smartphones Question
Technician: Justin Johnson,
 replied 6 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service.

Ask Your Own Smartphones Question
Technician: Justin Johnson,
 replied 6 months ago

.

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson
Category: Smartphones
Satisfied Customers: 2,479
2,479 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I am locked out of my apple phone. I haven't changed it
just to help me know how to use my phone. they told me at the Verizon store I was locked out… read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
My Wife was give an IPhone 4 from my daughter Meredith
My Wife was give an IPhone 4 from my daughter Meredith Balossini about 3 years ago. About 2 months prior to moving our account from Verizon to AT&T the phone was locked out be Apple. When we attempted… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
50 satisfied customers
Trying to unlock my iPhone 6 Plus but forgot password and
Trying to unlock my iPhone 6 Plus but forgot password ***** need to reset my password … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
Just changed my iPhone from a 6 to 7 thru Verizon. Forgot my
Just changed my iPhone from a 6 to 7 thru Verizon. Forgot my Apple password. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Password problem. 6s, ios. Two days. Went to Verizon for
Two days . Went to Verizon for help. They couldn't help. … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
I have an old iPhone that I haven't used for years and want
I have an old iPhone that I haven't used for years and want to give it to my granddaughter, The phone is in activation lock and I can't get it fixed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My phone is locked, I do not recall my pass word. Have taken
my phone is locked, I do not recall my pass word. Have taken it to Verizon and they can not unlock it. They say the only thing is to purchase a new phone which I do not want to do. … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
My I-phone is currently not operating. it is or has been in
my I-phone is currently not operating. it is or has been in apple recovery. I now have it to point of apple id and needing the password, I DO NOT remember the apple password ***** all. I am not sure t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I no longer have a Verizon account but my phone has started
I no longer have a Verizon account but my phone has started giving me annoying messages like "Sign in to ITunes store, enter password ***** Apple ID for***@******.***" and "Cannot connect to ITunes St… read more
Justin Johnson
Justin Johnson
2,479 satisfied customers
I forgot my apple password and kept ignoring it and now it's
I forgot my apple password ***** kept ignoring it and now it's locked me from going to store. I had erased my mail and can't get it back … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My iPhone still has been locked. Went to Apple Store & had a
my iPhone still has been locked. Went to Apple Store & had a tech change to a new password ***** couldn't be activated until 24 hrs. I tried that new password ***** can't get past "incorrect'. Now it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I tried to reset my iphone but it is stuck on activation
I tried to reset my iphone but it is stuck on activation lock due to icloud and I cant remember the I D or password. I want you to clear it so I can resactivate the phone.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
When i turned on my phone this morning it said i had to
when i turned on my phone this morning it said i had to activate my iPhone. My passwords are in my phone and i can't get to them. I have an iphone6.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I did a download on my phone last night, after download it
I did a download on my phone last night, after download it wanted me to activate iPhone with Apple ID, don't remember it or password, please help, can't use my phone. Thanks… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I updated my phone but can't get back in because my info is
I updated my phone but can't get back in because my info for password ***** ***** in my notes on my phone… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
After the recent software update I couldn't activate my
After the recent software update I couldn't activate my phone as I don't Remeber the registered e mail, bust I know Apple Store password.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Hi, I have an Iphone 5 which I supidly tried to restore on
Hi, I have an Iphone 5 which I supidly tried to restore on mu computer because I was having troubles with it. It is asking me for my Apple ID and Password. I have tried numerous passwords and Ids and … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an iphone 4 and I forgot my user name and password.
I have an iphone 4 and I forgot my user name and password. My phone number is ***** I updated the iphone and to finish it asked for my ID and password, well I forgot it. I went through resetting and t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x