Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I have a new apple iPhone 8 and my iCloud is wrong. It won't…

Customer Question
I have a new...

I have a new apple iPhone 8 and my iCloud is wrong. It won't allow me to remove it unless I put in a password ***** I can't recall. It's the original iCloud from years age attached to an old email address. How do I change this so I can finish setting up my phone

Technician's Assistant: When did you last change your password ***** Apple ID?

Just today i tried putting in my new id and password ***** it keeps on reverting back to my other email. The store id is correct just the iCloud is wrong

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 3 minutes by:
12/27/2017
Technician: Justin Johnson,
 replied 7 months ago
Justin Johnson
Category: Smartphones
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the option and we can continue. If you do not want remote support please ignore the prompt.

Ask Your Own Smartphones Question
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Technician: Harry, IT replied 7 months ago

Have you tried to reset the password ***** the old account?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
it says it doesn’t exist but it won’t let me change it
Technician: Harry, IT replied 7 months ago

What is the exact error that it shows?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
I press sign out then it wants a password ***** the Id which is wrong/old Apple ID and I don’t know the pw so I press forgot pw then it says the Id doesn’t exist
Technician: Harry, IT replied 7 months ago

Do you know the email address?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
The problem one is***@******.***
Technician: Harry, IT replied 7 months ago

That is not a valid Apple ID

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
I know that’s what I told you. I changed it years ago
Customer reply replied 7 months ago
For some reason that id is stuck in iCloud the apple store is correct
Technician: Harry, IT replied 7 months ago

Yes, it will continue to use the old iCloud information if you updated your apps using that account information at any point.

Have you spoken to Apple regarding that account?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
No sure what you mean. This didn’t happen with my last device. Thought you were apple support
Technician: Harry, IT replied 7 months ago

No, we are not Apple.

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
What the hell I put in for Apple support
Technician: Harry, IT replied 7 months ago

No, we are not Apple support.

I will close the question for you now since you reached the wrong company.

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
I want my money back I was lead to believe it was Apple support
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Apple is driving me crazy trying. I cannot get an apple ID
apple is driving me crazy trying. I cannot get an apple ID and password ***** be accepted on my iphone. What am I doing wrong. Can you lead me in what steps to take to set it up? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Old phone was stolen just got the new phone and attempting
old phone was stolen just got the new phone and attempting to load phone from cloud. Won't allow access to my account and doesn't send email with codes … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I updated my I phone 6 plus last night. This morning it said
I updated my I phone 6 plus last night. This morning it said I needed my apple id. I couldn't remember it so I changed my id. It wouldn't accept the id so I did it again. It went right into finishing … read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
70 satisfied customers
I can not reset my password for itune, iphone 7 plus, About
I can not reset my password ***** itune JA: What's the make/model of your device? How old is it? Customer: iphone 7 plus JA: How long has this been going on? What troubleshooting have you tried? Custo… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
My wife's IPhone 5C had the wrong Apple ID used to set up
My wife's IPhone 5C had the wrong Apple ID used to set up her ICloud. I have been trying to find a way to get in to the ICloud and change it to the correct Apple ID but not making much head way.… read more
Expert
Expert
Master of Education
34 satisfied customers
I updated my phone and it is requiring my icloud account and
I updated my phone and it is requiring my icloud account and password, I have tried several times and it won't accept it. I need help now, my phone is not working… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
On my i have the in many different languages, it says slide
on my i have the Hello in many different languages, it says slide to set up so I slide . The next is activate phone apple id and password. i went on line and got new apple id and password ***** when I… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I updated my phone but can't get back in because my info is
I updated my phone but can't get back in because my info for password ***** ***** in my notes on my phone… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I installed a wrong email address on my new cell phone. I
I installed a wrong email address on my new cell phone. I can not verify on my computer How do I correct it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have the wrong email apple ID in the phone and I can not
I have the wrong email apple ID in the phone and I can not find out where to change it. the correct one with the password ***** on my computer. it did let me hook up facetime but I am trying to hook u… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I changed my iTunes and Apple ID but with the upgrade my iPhone
I changed my iTunes and Apple ID but with the upgrade my iPhone & iPad reverted to my old ID. How do I change back to the one I want to use?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I lost my iphone yesterday- it fell off roof of my truck on
I lost my iphone yesterday- it fell off roof of my truck on hwy- the battery was fully charged. my number was ***-***-**** and was serviced by Verizon Online. I do not recall password. ( I am 81 yrs o… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Is the password XXXXX use for itunes store on my PC different to
Is the password XXXXX use for itunes store on my PC different to getting access to an upgrade on my I-Phone .I have done upgrades on my i-phone useing the same password XXXXX my i-tunes on my pc succs… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I was trying to retrieve a couple of photos taken on my husbands
I was trying to retrieve a couple of photos taken on my husband's IPhone on my laptop and I inadvertently (through ITunes) have replaced all the data from my IPhone on to his!! Disaster! Is there any … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I have just set up a new Apple Id due to security reasons.
I have just set up a new Apple Id due to security reasons. I now want to ensure my Iphone 4S is set to this new Apple Id. Can you help me?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I just purchased iPhone 5 > My 4S was backed up in the cloud.
I just purchased iPhone 5 > My 4S was backed up in the cloud. We share an apple ID . The contacts that populated my new phone are from my daughter's phone. Do we need separate i Cloud id's ? Can we… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I change my Apple ID Password XXXXX my iPhone 4s. I have
How do I change my Apple ID Password XXXXX my iPhone 4s. I have changed it on iTunes, but on my iPhone my old Apple ID shows up and I can't download apps to the iPhone… read more
nalosin
nalosin
Smartphone Support Specialist
High School or GED
64 satisfied customers
I just lost all of my contacts and calendar entries that were
I just lost all of my contacts and calendar entries that were on my iphone when i was trying to sync with my macprobook - I think I am confusing things with this new iCloud i said to delete an old me … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x