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I do not remember how to remotely access my 6.o Plus phone…

Customer Question
I do not remember...

I do not remember how to remotely access my 6.o Plus phone for message retrieval

Technician's Assistant: When were you last able to use your phone?

A couple of years ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have not tried anything yet. what do I do next?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

This is a house phone, not a smart phone

Submitted: 6 months ago.Category: Smartphones
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Answered in 37 minutes by:
12/26/2017
Technician: Samuel White, Tech Expert replied 6 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

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Samuel White
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
512 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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