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I bought an iPhone es from Walmart and want to transfer my…

Customer Question
I bought an iPhone...

I bought an iPhone es from Walmart and want to transfer my account to it. It is a Straight talk wireless phone. the only thing I've done so far is to charge the phone

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I don't know that

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

I have not tried anything

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: Smartphones
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Answered in 13 minutes by:
12/26/2017
Technician: Samuel White, Tech Expert replied 6 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 510
Experience: Verizon Tech Manager multi-unit
Verified

Is the phone you purchased from Walmart branded for the right carrier. Also are they the same model device?

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Customer reply replied 6 months ago
no it is branded for straight talk
I want to use my tracfone account
I thought I was going to talk to a tracfone rep not a third party
Customer reply replied 6 months ago
Good bye I'm not spending any more money this sounds like a scam now I want my money back
Technician: Samuel White, Tech Expert replied 6 months ago

Either way, it is not possible until the phone is unlocked. It can not be unlocked unless used on ST for I believe 90 days.

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Technician: Samuel White, Tech Expert replied 6 months ago

You can reach out to customer service for the refund. The information I give you is the correct information, however. There is not a workaround.

You have a nice day too.

Samuel

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