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I tried to purchase some gems for my game but it doesn't go…

Customer Question
I tried to purchase...

I tried to purchase some gems for my game but it doesn't go through.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPhone 7plus operating system is sprint

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Just today

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank u

Submitted: 6 months ago.Category: Smartphones
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Answered in 4 hours by:
12/26/2017
Technician: Samuel White, Tech Expert replied 6 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 512
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help. What game are you having issues with, please?

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Customer reply replied 6 months ago
Sniper arena that's the game I try and purchase some gems.But the responds said I have issues problems pls contact iTunes support
Customer reply replied 6 months ago
Are you the representative of iTunes support?
Technician: Justin Johnson,
 replied 6 months ago
Justin Johnson
Category: Smartphones
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. I work for JustAnswer.com just like all of the badging of the emails and website you are on say we are. With that being said we are not Apple. However, I have been though this many times and it can be kind of a pain to resolve. Here is what I do, ok?

Typically this is due to the payment method being declined and the error handling just doesn't tell you. I would suggest going to appleid.apple.com and changing your payment method.

Let me know if this does not help because we will need to go another route.

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Technician: Justin Johnson,
 replied 6 months ago

Typically this is due to the payment method being declined and the error handling just doesn't tell you. I would suggest going to appleid.apple.com and changing your payment method.

Let me know if this does not help because we will need to go another route.

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Category: Smartphones
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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