Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Cannot make a purchase. IPad iPhone 6. Everything

Customer Question
Cannot make a purchase ...

Cannot make a purchase

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPad iPhone 6

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Everything.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 11 minutes by:
12/26/2017
Technician: Michael T,
 replied 6 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi my name is ***** ***** will be assisting you with your question today.

When you try to make a purchase are you using Apple Store or perhaps apple pay when this happens?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

2,629 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
I have a iPhone 6 and just purchased a iPhone 8S how do I
I have a iPhone 6 and just purchased a iPhone 8S how do I transfer information from my iPhone 6 to my new iPhone 8S … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Want to remove email account from my iPhone and lpad. Want
Hello want to remove email account from my iPhone and lpad … read more
Samuel White
Samuel White
Owner and Expert Tech
264 satisfied customers
IPhone Wi-Fi hotspot does not work always. When I turn on
iPhone Wi-Fi hotspot does not work always.When I turn on the hotspot function on my iPhone 7 then it sometimes work OK and sometimes not.It may have something to do with the APPs I have installed on m… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I was chatting with Jess and lost my connection. I cannot
I was chatting with Jess and lost my connection. I cannot send email on my***@******.*** account. … read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
I can't seem to delecte some email messaes from my IPAD or
I can't seem to delecte some email messaes from my IPAD or IPhone 6 … read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I was hacked a month ago so I had to change bank account
I was hacked a month ago so I had to change bank account numbers; phone numbers; Apple Iphone Id; passwords, etc. How do I put a new Iphone # plus password ***** my account? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I recorded a contact in my iPhone and it does not appear in
I recorded a contact in my iPhone and it does not appear in my contacts, the strange thing is it appears in my contacts in my iPad and in WhatsApp but not in my iPhone … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have an iPhone (6) and 2 iPads. When two people send me a
I have an iPhone (6) and 2 iPads. When two people send me a text (only the same 2 people), it goes to my iPad and not my iPhone, and if I don't look at my iPad for a few days, I miss the text (which i… read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
My iphone 6 plus was stolen. I was not able to "find my
my iphone 6 plus was stolen. I was not able to "find my phone" because I failed to have it locked and the person that took my phone was able to disable "find my phone". I was abled to call my provider… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Some songs will play on iPhone 5s and other do not.the only
Some songs will play on iPhone 5s and other do not.the only one that play are highlighted in bold letters. Same issue with iPad.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hello I can't buy the next level as it says failed to contact
Hello I can't buy the next level as it says failed to contact store. I have turned off mt mini iPad and on again but still can't. What is wrong? Moira… read more
*ElectronicsTech
*ElectronicsTech
497 satisfied customers
My computer, iPhone, and iPad will all allow me to receive
My computer, iPhone, and iPad will all allow me to receive texts and emails me, but the iPad and iPhone say "message cannot be sent" when I try to send emails or text messages… read more
kazkillinger
kazkillinger
Bachelor's Degree
2,224 satisfied customers
Richie, after work on the MAC, iPhone and iPad with you yesterday,
Richie, after work on the MAC, iPhone and iPad with you yesterday, the problem with the MAC appears to be resolved. Thank you. The iPad and iPhone now have all emails and everything downloaded. Two pr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I now have a BlackBerry 9780 and an iPad, my computer uses
I now have a BlackBerry 9780 and an iPad, my computer uses Win 7). I would like to (waiting for the iPhone 6 to come out) purchase an iPhone, sync my BB contacts to the iPhone, erase all of my exisiti… read more
Josh
Josh
It Support Specialist
Associate Degree
692 satisfied customers
I have an account in the US with my ipad & now an account in
I have an account in the US with my ipad & now an account in Canada with my iphone. How do I transfer iTunes from ipad to iphone as they're 2 separate ID's?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I got an iPad, and when I tried to pair it by bluetooth to
I got an iPad, and when I tried to pair it by bluetooth to my iPhone, it couldn't find it. So I found a place that said "forget this device" and clicked on that, thinking that it would refind it if I … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
How can i configure iPad2 cellullar & iPhone 4s to Epson
I have purchased an Epson Stylus SX435W printer for wireless use with my iPad 2 cellular and iPhone 4s. I am experiencing problems setting up the printer to print from the two devices mentioned.… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have an iphone 3 and an ipad2. I use Verizon as my provider
I have an iphone 3 and an ipad2. I use Verizon as my provider on my iphone/ipad and have internet at home with Cox. Here is my question, is there an easier way to clean out my emails than doing this p… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x