Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

How do u work apple store. An ihone. I just got it and I…

Customer Question
How do u work...

How do u work apple store

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

An ihone

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I just got it and I tryed to download apps on App Store and it says I have to put in credit card info

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 1 hour by:
12/25/2017
Technician: Samuel White, Tech Expert replied 6 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 509
Experience: Verizon Tech Manager multi-unit
Verified

It sounds to me like you have never set up an Itunes account. That is what you have to do first. Setting one up is easy. Do you have an itunes account for other devices?

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
I m trying to download apps on p store and I filled out all Of the slides then I get to the last slide and it’s asking for credit card info and saying I have to play 40 dollars
Technician: Samuel White, Tech Expert replied 6 months ago

OK. Do you have another device with an iTunes ID? Or do you have a computer that we can set up an iTunes account there and then enter in your iHome?

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
No
Technician: Samuel White, Tech Expert replied 6 months ago

I just verified with my Apple contact that as long as you are just setting up your account and you have not attempted to purchase an app that has a cost, there aren't any set up charges

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
Ok so I got my phone and I went to App Store and tryed to download something and I won’t let me because I have to put in credit card info it I’m just trying to download a app
Technician: Samuel White, Tech Expert replied 6 months ago

Can you send a picture of this issue so I can report and repair it for you?

Ask Your Own Smartphones Question
Technician: Samuel White, Tech Expert replied 6 months ago

Yes as part of Apples iTunes set up on a device they require you enter credit card information.

Ask Your Own Smartphones Question
Technician: Samuel White, Tech Expert replied 6 months ago

If you set it up on a PC or laptop you can set one up without a credit card. It is a bit annoying I understand but it is how Apple has it set up. I am sorry.

Ask Your Own Smartphones Question
Customer reply replied 6 months ago
Ok
Technician: Samuel White, Tech Expert replied 6 months ago

You need not worry about a charge unless you are attempting to download an app with a charge.

Ask Your Own Smartphones Question
Technician: Samuel White, Tech Expert replied 6 months ago

*Kindly rate my personal service to you at the top of your question page if my answer helped so I am credited for my time. Otherwise please reply back if you need further assistance. Thank you, Samuel

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Samuel White Your Own Question
Samuel White
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 509
509 Satisfied Customers
Experience: Verizon Tech Manager multi-unit

Samuel White is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
It says my aol settings are incorrect. They seem ok to me.
It says my aol settings are incorrect. They seem ok to me. It worked st 0530 today. I reset everything I had messages to do. … read more
Samuel White
Samuel White
Tech Expert
509 satisfied customers
I am having trouble connecting my FlashAir card to my
I am having trouble connecting my FlashAir card to my iPhone. I find the FlashAir network but then it asks for a password. The installation says to use(###) ###-####but I don't know what to use on the… read more
Harry
Harry
2,032 satisfied customers
I made a typo error on my email addy when setting up Apple
I made a typo error on my email addy when setting up Apple ID in my iPhone 7 .....how do I correct this? … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I can't purchase anything in one of my game apps. It says
I can't purchase anything in one of my game apps. It says that my American Express card is decline but there is money on my card … read more
Michael T
Michael T
73 satisfied customers
I keep trying to reset my password and get the verification
I keep trying to reset my password ***** get the verification code and I have put in my credit card number that is on file and it says it will send me the reset process within one minute, and it never… read more
Harry
Harry
2,032 satisfied customers
I have accounts that I try to pay and it say it declined or
I have accounts that I try to pay and it say it declined or need a new method of pay. I checked everything it all correct on my card not sure why it doesn't work … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I set up a apple I 4 account and I used a gmail account. But
I set up a apple I 4 account and I used a gmail account. But now it want let me download the app for gmail or Facebook? … read more
Expert
Expert
Master of Education
32 satisfied customers
I'm having trouble downloading my apps like Facebook and
I'm having trouble downloading my apps like Facebook and messager … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cant create my apple id. I have an iPhone 7 plus. About
I'm trying to create my apple is but at the end it keeps saying you must contact iTunes support to complete this transaction, and I don't know how to do that… read more
Samuel White
Samuel White
Tech Expert
509 satisfied customers
Credit card in phone no longer good can't do updates. I
credit card in phone no longer good can't do updates … read more
Samuel White
Samuel White
Tech Expert
509 satisfied customers
Pearl. I got to the technician site and put in credit info.
Hi again Pearl. I got to the technician site and put in credit info. It was accepted (Andy). but I can't seem to access site. I don't want to be charged when I can't get there. Can u help me. Tks Judi… read more
Michael T
Michael T
73 satisfied customers
My Apple ID has been disconnected. I just received my new
My Apple ID has been disconnected. I just received my new Visa card and logged in with new code. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have the app steps tracker that syncs with my Apple Watch.
I have the app steps tracker that syncs with my Apple Watch. But it's not gathering information correctly. Because it's 8:37 pm and it says that I have only given 24 steps.One of the biggest reasons w… read more
Samuel White
Samuel White
Tech Expert
509 satisfied customers
I am trying to add a free weather app to my I phone, but I
I am trying to add a free weather app to my I phone, but I can't seem to get into my Apple account. I did get in once, but then I go timed out when I was trying to enter my credit card info. … read more
Samuel White
Samuel White
Tech Expert
509 satisfied customers
I had to replace my credit card on file with my account on
I had to replace my credit card on file with my account on file and when I try to update info it says that my Apple ID has been disabled. can you please help me correct this … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I have an account in the US with my ipad & now an account in
I have an account in the US with my ipad & now an account in Canada with my iphone. How do I transfer iTunes from ipad to iphone as they're 2 separate ID's?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
I was in Singapore last month and updated some of my apps,
I was in Singapore last month and updated some of my apps, now I cannot update my apps in the USA as it says when I try to do it, that I need to select the United States app store. I do not know how t… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
i am having problems with my wifes iPhone. whenever she tries
i am having problems with my wife's iPhone. whenever she tries to update her apps, someone else's e-mail address appears ([email protected]). we don't know who that is and how it got on there!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x