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I've got a new iPhone. I backed up old iPhone to iTunes. I'm…

Customer Question
Hi, I've got a...

Hi, I've got a new iPhone. I backed up old iPhone to iTunes. I'm now restoring to new iPhone from iTunes bac up. I'm asked to enter password ***** unlock iPhone back up. I've tried a few passwords but none of them wor. How do I get past his impasse?

Technician's Assistant: When did you last update your iTunes?

In last hour.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My normal June's sorry will type type that again

Submitted: 6 months ago.Category: Smartphones
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
How does that work? Need my mobile number?thanks
Customer reply replied 6 months ago
Next? Thanks
Answered in 3 hours by:
12/25/2017
Technician: Samuel White, Tech Expert replied 6 months ago
Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 511
Experience: Verizon Tech Manager multi-unit
Verified

I am Samuel and I can help you. Is it asking for a username and passcode?

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Customer reply replied 6 months ago
Just a passcode. I send a picture. My normal iTunes password ***** not work.
Customer reply replied 6 months ago
Is there a way of getting around this passcode when i seek to restore backup on my new phone. Can i reset this password *****?
Customer reply replied 6 months ago
Are you at work now Samuel. Thanks for helping.
Technician: Samuel White, Tech Expert replied 6 months ago

Ok, I am here. If it is the passcode you will have to reset the device to factory settings to bypass. You can post reset restore anything you had backed up previously.

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Customer reply replied 6 months ago
The question pops up on iTunes when I go to restore data to my new iPhone. Which device (old or new) do I reset to factory settings. Won’t the request for password ***** pop up? Did you see the picture?
Thanks Samuel
Technician: Samuel White, Tech Expert replied 6 months ago
If that's when it's asking it may need your iTunes password. If you don't recall it you can reset it by going to iforgot website
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Technician: Samuel White, Tech Expert replied 6 months ago

Were you successful?

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Customer reply replied 6 months ago
No.
I’ve given up.
Technician: Samuel White, Tech Expert replied 6 months ago

You are not going to reset it in order to use the phone again?

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Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 511
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Experience: Verizon Tech Manager multi-unit

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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