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My phone is saying I need to reactivate it, but I do not…

Customer Question
My phone is saying...

My phone is saying I need to reactivate it, but I do not have wifi right now nor access to ITunes and it is not allowing me to do so. How can I reactivate it?

Technician's Assistant: When did you last change your password ***** Apple ID?

A few years ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, where is that at?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 6 months ago.Category: Smartphones
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Answered in 6 hours by:
12/25/2017
Technician: Joel Kalman, Electrical Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Ask Your Own Smartphones Question
Technician: Joel Kalman, Electrical Engineer replied 6 months ago

What are the make and model of your smartphone? Who is your wireless carrier?

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