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Disabled and locked. I honestly don't know My phone said I…

Customer Question
Disabled and locked Technician's...

Disabled and locked

Technician's Assistant: When did you last change your password ***** Apple ID?

I honestly don't know My phone said I was trying to locate it and wanted Apple ID and password ***** was sleeping so I'm not sure what happened

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but it wants to send a text to my phone and it is locked

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I know my ID just not my password ***** it says now it has to be unlocked

Submitted: 6 months ago.Category: Smartphones
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 hours by:
12/25/2017
Technician: Joel Kalman, Electrical Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Electrical Engineer replied 6 months ago

Please use this link to reset the password ***** your Apple ID:

https://iforgot.apple.com/password/verify/appleid

Since your iphone is locked, you can have the reset link sent to your email. Please let me know what happens.

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Joel Kalman
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,023
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Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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