Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

I tried to unlock my phone too many times and now it's

Customer Question
I tried to unlock...

I tried to unlock my phone too many times and now it's disabled. what do i do?

Technician's Assistant: When did you last change your password ***** Apple ID?

Idon't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do i do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Tell them i'm an idiot

Submitted: 6 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 5 hours by:
12/24/2017
Technician: Joel Kalman, Electrical Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 1,018
Experience: I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Ask Your Own Smartphones Question
Technician: Joel Kalman, Electrical Engineer replied 6 months ago

What are the make and model of your smartphone?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

1,018 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
My iphone is disabled. I can't use it to phone someone. I
My iphone is disabled. I can't use it to phone someone. I can't remember the 6 numbers to get my phone open. Please tell me the numbers so I can use my phone. … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Phoneis locked and she doesn't have puk code what can she
Phone###-##-####is locked and she doesn't have puk code what can she do … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Opened up safari went later tried to unlock phone and tried
opened up safari went later tried to unlock phone and tried several times to lock with passcode and it says iPhone is disabled connect to iTunes but I'm afaird I will lose everything. what can I do? … read more
Justin Johnson
Justin Johnson
Founder
2,243 satisfied customers
I have tried 3 times to send this? I have forgotten my Apple
I have tried 3 times to send this ? I have forgotten my Apple I D my screen is asking for my passcode which I don't remember. The screen says software update press home to finish setting up iOS 11.2.5… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
Just came from apple with iPhone 6 did change to new phone
just came from apple with iPhone 6 did change to new phone we did not do a factory rest as guy said it will just transfer problems which he couldn't tell so get home my passcode does not work … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My iPhone is disabled. Don't know what OS is I have AT&T. My
my mom could remember a passcode. Now SHe is here with me,shes 87. … read more
Michael T
Michael T
73 satisfied customers
My iPhone has had the "iPhone is disabled connect to iTunes"
Hi my iPhone has had the "iPhone is disabled connect to iTunes" message for the past two days. When I plug my phone into iTunes it says, "Do you want to allow this computer to access information on th… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I can get on my phone with thrum but I would like to have a
I can get on my phone with thrum but I would like to have a passcode also. How to I reset it withoiut knowing what my old passcode was? … read more
Samuel White
Samuel White
Owner and Expert Tech
263 satisfied customers
I put my fingerprint as id to open phone. Been gone 2 days
I put my fingerprint as id to open phone. Been gone 2 days now requires my code. Typed it in and it is not excepting it. Can I change code somehow?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My phone after updating was locked due to me not knowing my
My phone after updating was locked due to me not knowing my security questions nor my password, I also forgot my email password ***** am unable to retrieve a new password. I need to make an appointmen… read more
Joel Kalman
Joel Kalman
Electrical Engineer
1,018 satisfied customers
I'm locked out off my iPhone.. reason my Touch ID is not
I'm locked out off my iPhone.. For some reason my Touch ID is not working and I don't remember the password. Can you help.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
my old phone, iPhone 5c, is disabled w/o service (& it was
my old phone, iPhone 5c, is disabled w/o service (& it was w/o service at the time it became disabled) according to my son, it became disabled when the wrong passcode was attempted too many times. bef… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I loaned my iPhone 5 to an 11 year old and now it is locked.
I loaned my iPhone 5 to an 11 year old and now it is locked. The screen says "iPhone disabled"- go to iTunes. In the corner it says "locked SIM". I called apple and they said go to iTunes. My carrier … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
hello James. i bought this used IPhone 5 on the Internet. ist
hello James. i bought this used IPhone 5 on the Internet. ist locked. when i connect with iTunes it says not accepted simcard. i dunno what to do… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Good Day, I have 2 years ago purchased an i phone in the USA
Good Day, I have 2 years ago purchased an i phone in the USA through a friend in Haywood California. Unfortunately what we did not know is that it was locked,we were not able to use it normally, is th… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
Im tryiing to set up a new iphone 4s. I have tried to enter
I'm tryiing to set up a new iphone 4s. I have tried to enter my apple id and password XXXXX many times my phone was disabled. I put in my e mail this am as my apple id and it tells me that this id is … read more
Vinod Menon
Vinod Menon
Customer Service
381 satisfied customers
I have this horrific migraine today and for some reason I
I have this horrific migraine today and for some reason I cannot remember my code to open my iphone 3GS! I've been locked out for an hour two times now. It's also my business phone,so I really need he… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
hello i have a blackberry 9630 that is blocked from network
hello i have a blackberry 9630 that is blocked from network and asking for a pin with the simcard can i ask for your help please?… read more
Kriptokrit
Kriptokrit
Smartphone Tech.
176 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x