Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Related Smartphones Questions
I have an iPhone SE and it will not come on. Its locked on
I have an iPhone SE and it will not come on. Its locked on the restore screen … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My sons phone is diabled some how. We are in ITunes but its
hi my sons phone is diabled some how. We are in ITunes but its not reading the phone. we need help … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
My iphone 6s is on but the screen just shows the connecting
My iphone 6s is on but the screen just shows the connecting plugin lined up to itunes. I turn it on and off and on again but will not update? … read more
Samuel White
Samuel White
Owner and Expert Tech
285 satisfied customers
Yesterday I updated iTunes and then updated my phone and
Hi yesterday I updated iTunes and then updated my phone and when I went to restore my phone all it has now is a black screen with the apple sign can't turn the phone on at all and is having trouble tu… read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
Why does my sons iPhone periodically show up as unknown device.
Why does my sons iPhone periodically show up as unknown device. And colored picture of iPhone is replaced with a black and white picture of a flip phone… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I have an i4s and tried to up load my itunes that I had down
I have an i4s and tried to up load my itunes that I had down loaded on my computer from a CD. well I saw one screen on my computer that said that I had to update everything. I could lose all my data a… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
Hi, i somehow restored my iphone with my sons iphone settings???
Hi, i somehow restored my iphone with my son's iphone settings??? i now have everything off his on my phone and have lost everything off mine? is there anyway of recovering my data… read more
RandyNetwork Tech
RandyNetwork Tech
1,757 satisfied customers
Touch ID didnt work, finger must have been too dry; Ive forgotten
Touch ID didn't work, finger must have been too dry; I've forgotten the password XXXXX am locked out of my iPhone 5S. Can i reset the iPhone to factory presets and then download the latest backup from… read more
RandyNetwork Tech
RandyNetwork Tech
1,757 satisfied customers
My son accidentally hit restore on his iPhone and wiped out
My son accidentally hit restore on his iPhone and wiped out everything. Then went my itunes account and all my info is now on his phone and we need to know if we can get all his contacts and photos ba… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
i had a friend while he was intoxicated lock my pone as a joke
i had a friend while he was intoxicated lock my pone as a joke and now sober can not remember what numbers he hit… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Have unlocked iPhone 3gs for my son. Restored in itunes and
Have unlocked iPhone 3gs for my son. Restored in itunes and received "congratulations your phone is unlocked". Set up as new and it worked for a day then went into recovery mode. Restored on itunes ag… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
My phone is silent and I have checked the switch on the side
My phone is silent and I have checked the switch on the side and it is not on silent. I also tried to reset the phone and also checked settings - please help… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
I recently purchased a new Iphone5 and gave my old Iphone4
I recently purchased a new Iphone5 and gave my old Iphone4 to my son. he set a security code and has forgotten his code. We have tried several times to restore it to it's original factory setting usin… read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
What to do when an itunes symbol and and a plug show on the
What to do when an itunes symbol and and a plug show on the screen and can't do anything??… read more
nalosin
nalosin
Smartphone Support Specialist
High School or GED
64 satisfied customers
Hi, my iphone just stopped working this afternoon.
Hi, my iphone just stopped working this afternoon. I had been listening to music on it for about an hour, the music jarred, the screen flashed and then it went dead. It was about 40% charged. I have t… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
My hairdresser tried to download an update on my iPhone 4s
My hairdresser tried to download an update on my iPhone 4s today but then canceled after it started. After that, the phone will not come on again--all I get is the apple on a black background. Can you… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
my iphone 3gs all of a sudden back light went completly dim.
my iphone 3gs all of a sudden back light went completly dim. phone still functional just can't see to good.... i reset settings & hooked to itunes it went through the restore than a message came up on… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
380 satisfied customers
I have recently bought an iphone 4s and plugged it into my
I have recently bought an iphone 4s and plugged it into my computer to charge it but it downloaded everything from my son's ipod (via itunes account registered to the computer) and wiped off alot of m… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

380 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x