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All of a sudden, today, I needed a password to use my

Customer Question
All of a sudden...

All of a sudden, today, I needed a password ***** use my Iphone. I went to a Medford, OR Verizon Store and after an hour of effort, I was unable to use my Iphone, it doesn't accept my idea of a Passcode. I've been using this phone for years without having to jump through all these hoops! please help me get my phone back!

Technician's Assistant: When did you last change your password ***** Apple ID?

In Minnesota, a year or so ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know what that is or howto do so, Verizon never mentioned that today.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, just how to get my phone operable; I'm a healthy 80 but if i slip on an icy walk alone and get hurt, i'll need it, i don't have a land line either, it's all i have except for my MAC laptop!

Submitted: 7 months ago.Category: Smartphones
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Answered in 1 hour by:
12/23/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,622
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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