Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Related Smartphones Questions
I changed my pass code to get into my phone and then have
I changed my pass code to get into my phone and then have forgotten which numbers are used. I have been locked out several times and I'm now locked out for an hour. I do not know if I backed the phone… read more
Samuel White
Samuel White
Owner and Expert Tech
291 satisfied customers
My iPhone number is 561/676-645. When i type in my password
My iPhone number is ***** When i type in my password ***** disables my phone. How do I reset my password ***** my husbands phone ? (This one ) … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
318 satisfied customers
I don't know my Apple password. IPhone 7 and iPad Pro. I
I don't know my Apple password. JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: IPhone 7 and iPad Pro. JA: How long has this been going on with your iP… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Bought a iPhone 7 and by mistake entered a 4 digit passcode
Bought a iPhone 7 and by mistake entered a 4 digit passcode instead of 6. Naturally can't get pass the login screen because password ***** ***** How do I Change passcode from 4 to 6. … read more
Cris
Cris
1,309 satisfied customers
I switched phone to straight talk i phone 5 worked great
i switched phone to straight talk i phone 5 worked great then was asked on phone to upgrade os which i did now it wants a passcode .i never put a code in help … read more
Cris
Cris
1,309 satisfied customers
I just got a new I phone and need to shut down my old
I just got a new I phone and need to shut down my old iPhone, but don't remember the restricted access passcode … read more
Samuel White
Samuel White
Owner and Expert Tech
291 satisfied customers
I can't remember my password and I'm locked out. Iphone7s
Just since this morning. I've tried trouble shooting but I am lost … read more
Ashik
Ashik
Master's Degree
1,086 satisfied customers
Locked out and reset password instructions not being sent to
locked out and reset password ***** not being sent to iphone … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I bought a new iPhone 7 2 days ago. Everything was good till
I bought a new iPhone 7 2 days ago. Everything was good till yesterday. The screen that comes up says ENTER PASSCODE - Touch ID requires your passcode when IPhone restarts. I never set that up and I c… read more
Steve G.
Steve G.
Chief Engineer
11,224 satisfied customers
Your update locked me out of my Iphone 6 I don't even know a
Your update locked me out of my Iphone 6 I don't even know a passcode number!!!!!!! I am 73 years old and not well and I can not even use my phone!!!!!!!!!!!!!!!!!!!… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,910 satisfied customers
If someone forgets the security passcode of an iPhone 5s, is
If someone forgets the security passcode of an iPhone 5s, is there another way they can unlock the phone or retrieve the password? Is there a way to set the number of times the passcode can be entered… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,219 satisfied customers
Installed new system on phone yesterday. When it was done installing,
Installed new system on phone yesterday. When it was done installing, it asked me for password ***** unlocking phone I didn't want one. Today after chagrin my very low phone it asked for my password. … read more
Ashik
Ashik
Master's Degree
1,086 satisfied customers
A CHILD PLAYED WITH MY PHONE. NOE OUT OF MY PHONE. iT SAYS
A CHILD PLAYED WITH MY PHONE. NOE I AM LOCKED OUT OF MY PHONE. iT SAYS "touch id requires your passcode when iPhone restarts. I dont have a passcode! The passcode requires a 6 digit code. i canot use … read more
Ashik
Ashik
Master's Degree
1,086 satisfied customers
I have an iPhone 4S which wasn't locked to any particular carrier
I have an iPhone 4S which wasn't locked to any particular carrier (in the UK), and I changed to a new carrier (GiffGaff / O2) here in the UK, with a new simcard. Everything worked OK until it asked me… read more
Ashik
Ashik
Master's Degree
1,086 satisfied customers
Have iPhone 5s. It's screened locked and have no idea what
Have iPhone 5s. It's screened locked and have no idea what passcode is. Is there a way to download our photos to a computer before doing a complete restore?… read more
Dustin
Dustin
Support Technician
2,892 satisfied customers
I set up my iphone using touch ID. Later the same day the phone
I set up my iphone using touch ID. Later the same day the phone asked for my passcode when iphone restarts. I am not able to use the phone. What do i do? Thank you… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
I set a passcode lock which is not what I thought I had entered.
I set a passcode lock which is not what I thought I had entered. Unfortunately, this is not the first time! Last time this happened I was able to plug my phone in (to my mac) and retry multiple codes … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
a passcode was incorrectly set on my iphone 4s and i dont know
a passcode was incorrectly set on my iphone 4s and i dont know what the passcode it. I tried to restore the iphone but everytime I try to restore it on itunes it downloads software which takes 6 hours… read more
Ashik
Ashik
Master's Degree
1,086 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

383 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

318 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

80 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

79 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x