Smartphones

Smartphone questions? Ask a smartphone technician for answers

Connect one-on-one with {0} who will answer your question

Related Smartphones Questions
I can't get info out of i phone 6 into i phone x. 11.2.1 on
verification number i get sent for all my apple products will not work using 2 different Emails apple id will not let me use same one… read more
Michael T
Michael T
3,438 satisfied customers
Sys config: laptop windows 10, recent update itunes, iphone6
sys config: laptop windows 10, recent update itunes, iphone6 with current ios.iphone 6 works good plugged into laptop for itunes sync. but not for wifi. iphone says "laptop not available" when trying … read more
Samuel White
Samuel White
Owner and Expert Tech
299 satisfied customers
I would like to backup my old iPhone 6s via iTunes (not via
Hi, I would like to backup my old iPhone 6s via iTunes (not via iCloud) and then use that backup to activate and "restore" (though I know it's new) a new iPhone X. Do I have to have the same version o… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I recently replaced an iPhone 6 with an iPhone 7. Everything
I recently replaced an iPhone 6 with an iPhone 7. Everything transferred except my custom ring tones, which should have been stored in both the cloud and on my home computer. Is there a way I can retr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,100 satisfied customers
I just had my iPhone replaced - trying to transfer info from
I just had my iPhone replaced - trying to transfer info from old phone to new phone - I have connection between my MAC and old iPhone but I get a message that says "ITunes could not connect to the iPh… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
319 satisfied customers
How do i download all my photos and videos from my iCloud
how do i download all my photos and videos from my iCloud back to my iphone and into my Macbook air?… read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
Apple iphone 6S plus unable to complete icloud backup. All
apple iphone 6S plus unable to complete icloud backup. All settings are turned on in phone settings and itunes to backup to icloud when plugged in and on wifi, but it will not do it. Even if I try to … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
If I accidentally delete a contact from my phone, and
If I accidentally delete a contact from my phone, and it's not backed up, can I recover it?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
I AM DOING AN ICLOUD BACKUP FIRST TIME. IT HAS SHOWN
I AM DOING AN ICLOUD BACKUP FOR THE FIRST TIME. IT HAS SHOWN "17 MINUTES REMAINING" FOR OVER 30 MINUTES... ANY WAY TO TELL IF ITS ACTUALLY DOING ANYTHING?… read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
How do I get my data from the I Cloud from my I phone 5 that
How do I get my data from the I Cloud from my I phone 5 that I dropped in the pool to a I Phone 4S that formerly belonged to my son. I have a new sim card in and the phone is working but I don't know … read more
Randy***** CellTech
Randy***** CellTech
1,889 satisfied customers
I must update to a new apple phone and I want to know how to
I must update to a new apple phone and I want to know how to backup all my data in my current I-phone so I know I have it saved. I have been told about the cloud. Is this the way to go?… read more
Michelle
Michelle
Software Engineer
Bachelor's Degree
1,938 satisfied customers
I got a new ios on my I phone.i lost all my contacts texts
I got a new ios on my I phone.i lost all my contacts texts pictures what could I do to restore my phone to the old settings… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
319 satisfied customers
Im using wonder ware to find deleted messages on my iPhone
I'm using wonder ware to find deleted messages on my iPhone 5, how come i can only recover the iMessages on one conversation and not the texts.. Im saying for one person because i didn't check the oth… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
My i-phone will not update on my i-mac.I just had the connection
My i-phone will not update on my i-mac. I just had the connection to my phone cleaned because i could not charge it. It now charges, but when I connect it to the computer it only wants to charge, but … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
i have 1200 songs on my Macbook pro and I set up the icloud
i have 1200 songs on my Macbook pro and I set up the icloud sharing which is fine but when I fly and the iphone is in airplane mode I cant get my songs. When I try to sync with the cable, itunes tell … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,100 satisfied customers
When syncing iPhone4 calendar via USB to MacBookPro some entries
When syncing iPhone4 calendar via USB to MacBookPro some entries are duplicating on the phone and not all entries on the phone are transfering to the Mac. How can I fix this?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
Hello I just bought a new MacBook Pro. I was previously using
Hello I just bought a new MacBook Pro. I was previously using a PC. When I started iTunes it asked me immediately to update. I followed the instructions. When I plugged my iPhone in it reset it to fac… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
319 satisfied customers
I have 20,000+ pics on old iphone(3GS). Any possibility this
I have 20,000+ pics on old iphone(3GS). Any possibility this might cause Macbook Pro to crash when I connect old iphone to back-up data?… read more
authentech
authentech
626 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

383 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

319 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

3,438 satisfied customers

xxxxxxxxxxxxxx at xxxxxxxxxx

Joel Kalman

Joel Kalman

Electrical Engineer

80 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x