Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

My apple iPhone 4s will not connect visually.... I don't use…

Customer Question
My apple iPhone 4s...

My apple iPhone 4s will not connect visually....

Technician's Assistant: What version of iTunes are you using to sync your iPhone?

I don't use iPhone to sync. Should I? I have iTunes 12.7.2

Technician's Assistant: When did you last reboot?

My comport or my iPhone?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just help me....

Submitted: 7 months ago.Category: Smartphones
Show More
Show Less
Ask Your Own Smartphones Question
Answered in 8 hours by:
12/23/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,640
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
Of course, I need a reply....
Technician: Harry, IT replied 7 months ago

What do you mean by connect visually?

Ask Your Own Smartphones Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 381
381 Satisfied Customers
Experience: Experience in supporting and using smartphones.

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

381 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

298 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

73 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

70 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Related Smartphones Questions
Have n i phone 4s. need to transfer contacts to another
have n i phone 4s. need to transfer contacts to another iphone 4s. can this be blue toothed n how. if not how can it be done.… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I am trying to update my iphone 4S to 7.1.1 and it stopped
I am trying to update my iphone 4S to 7.1.1 and it stopped just saying "update cannot be completed due to an unknown error" now it is frozen with a black screen with iTunes symbol and white charger en… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an iPhone 4S. How do I transfer a bunch of music I have
I have an iPhone 4S. How do I transfer a bunch of music I have on my computer to the iphone? I have it all listed in the music file with windows 8. Do I have to transfer it to iTunes?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
298 satisfied customers
I purchused a 4s from my father inlaw it is locked by TELUS
I purchused a 4s from my father inlaw it is locked by TELUS and I need it unlocked to put it on my account with BELL what is the best way to unlock the Phone? I'm putting the 4s with BELL to join the … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an account in the US with my ipad & now an account in
I have an account in the US with my ipad & now an account in Canada with my iphone. How do I transfer iTunes from ipad to iphone as they're 2 separate ID's?… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I just purchased iPhone 5 > My 4S was backed up in the cloud.
I just purchased iPhone 5 > My 4S was backed up in the cloud. We share an apple ID . The contacts that populated my new phone are from my daughter's phone. Do we need separate i Cloud id's ? Can we… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Pulling my hair out trying to get iPhone 4S (operating system
Pulling my hair out trying to get iPhone 4S (operating system still IOS 5) to sync with Outlook 2010 (prob 64 bit nit sure).… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,504 satisfied customers
I have recently upgraded from the Iphone 4s to iPhone 5. I
I have recently upgraded from the Iphone 4s to iPhone 5. I also have an IPad2. I asked the techi in JHB South Africa to ensure that all the devices had the latest software & to check the settings to e… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Hi. I have a new iPhone 5. My old iPhone 4s has all my apps
Hi. I have a new iPhone 5. My old iPhone 4s has all my apps and data and contacts. My itunes account is on an old desktop which I can't access now. Can I set up a new iTunes account on my new computer… read more
ITTechChris
ITTechChris
IT Technician
152 satisfied customers
my iphone 4s : having problems with texting. letters & spaces
my iphone 4s : having problems with texting. letters & spaces are doubling for no reason. also hit backspace key & it erases full text not just one letter, help!… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I thought I had a problemwth my iphone 4s. My phone, contacts,
I thought I had a problemwth my iphone 4s. My phone, contacts, apps are very hard to open and then stay open. After 2 trips to the apple store, they gave me a new phone. The problem seemed to be fixed… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I had to restore my iphone after updating and now everything
I had to restore my iphone after updating and now everything is synced according to itunes but my iphone 4s keeps saying connect to itunes.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have downloaded songs from my computer to my iphone but they
I have downloaded songs from my computer to my iphone but they don't show up any where although in my settings it shows over 1000 songs… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
Have new iPhone 4s. Changed from MobileMe to ICloud. Cannot
Have new iPhone 4s. Changed from MobileMe to ICloud. Cannot sign in to iCloud on PC. Am using correct ID and password.… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have an iPhone 4s; I have synced it to itunes on my apple
I have an iPhone 4s; I have synced it to itunes on my apple computer for years going back to my old iPhone 3. My wife has a separate iPhone 3 which we just recently started syncing to her PC computer … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I just got an Iphone 4s replacement phone. My info was restored
I just got an Iphone 4s replacement phone. My info was restored by an Apple tech using Icloud. I am not able to sync up with my itunes library… read more
authentech
authentech
527 satisfied customers
My iphone 4s did the information transfer when I connected
My iphone 4s did the information transfer when I connected it with itunes, but did not transfer my apps. What do I do? When I reconnect it with itunes it does not give me the option to sync. Please He… read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
381 satisfied customers
I have an old i phone with music and apps I want to save. How
I have an old i phone with music and apps I want to save. How do I get the data off the phone and put them onto my new pc. The old computer is not available. After I transfer the data to I tunes I wan… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x