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Nokia phone w/windows ..e mail can’t receive or send ..

Customer Question
Nokia phone w/windows ..e...

Nokia phone w/windows ..e mail can’t receive or send .. message .. says contact Microsoft. What happened

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Aol...working perfectly said contact you

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

All others work on phone...need approval from microsoft

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No..except all features say pending text works Facebook works so was mails but e mail won’t receive or send ..email app went dark

Submitted: 4 months ago.Category: Smartphones
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Answered in 1 hour by:
12/22/2017
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 1,678
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 379
379 Satisfied Customers
Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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