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My Apple ID is disabled. Apple 8 plus. It streams from my…

Customer Question
My Apple ID is...

My Apple ID is disabled

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Apple 8 plus

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

It streams from my other apple device and I received this phone today with same issue. She tried to reset password ***** it is still disabled

Submitted: 5 months ago.Category: Smartphones
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Customer reply replied 5 months ago
Apple 8 plus
Customer reply replied 5 months ago
Are you there
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 5 months ago
I just agreed is there something else I need to do
Customer reply replied 5 months ago
Well
Customer reply replied 5 months ago
When will I have an answer
Customer reply replied 5 months ago
Are you there ???
Answered in 13 hours by:
12/22/2017
Technician: Harry, IT replied 5 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,032
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 5 months ago
my issue has not been resolved
Customer reply replied 5 months ago
What is the fix
Technician: Harry, IT replied 5 months ago

When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password

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Customer reply replied 5 months ago
What to do to resolve my issue
Technician: Harry, IT replied 5 months ago

When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password

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Customer reply replied 5 months ago
It is still disabled
Technician: Harry, IT replied 5 months ago

Did you go to the website and sign into your account?

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Customer reply replied 5 months ago
problem still exist
Technician: Harry, IT replied 5 months ago

Were you able to sign into your account?

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Technician: Harry, IT replied 5 months ago

Have you spoken to Apple over the phone?

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Harry
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,032
2,032 Satisfied Customers
Experience: IT at Justanswer

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