Smartphones

Smartphone questions? Ask a smartphone technician for answers

Ask an Expert,
Get an Answer ASAP!

Related Smartphones Questions
I am setting up my mothers new iPhones 6S and it's locked us
Hi. I am setting up my mothers new iPhones 6S and it's locked us out. It's not recognizing her thumbprint and anytime into her the passcode it locks us out for 15 more minutes. What do you recommend? … read more
Stephen FS
Stephen FS
Owner of an Electronics Repair Shop
Bachelors of Science
141 satisfied customers
I Have a Iphone x. When I try to open it I get swipe it and
I Have a Iphone x. When I try to open it I get swipe it and it goes to my password ***** and then the phone just saw] … read more
Ashik
Ashik
Master's Degree
1,093 satisfied customers
I have an apple iphonese and for some reason it has gone
I have an apple iphonese and for some reason it has gone into the locked position. Is there some way to get it back to normal? … read more
Expert
Expert
My iPhone 8 won't open using my thumb print anymore.
My iPhone 8 won't open using my thumb print anymore … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
204 satisfied customers
I can't remember the passcode to get into my i phone 10,
I can't remember the passcode to get into my i phone 10 … read more
Karthik Nagarajan
Karthik Nagarajan
Senior Engineer
519 satisfied customers
I got a message that I needed to change my passcode. I was
i got a message that I needed to change my passcode. I was at less than 5% battery power....I changed it....and now it is disabled.....I have tried to enter both my old and new password.....I keep get… read more
Karthik Nagarajan
Karthik Nagarajan
Senior Engineer
519 satisfied customers
Locked out of newiphone and think it may have started on
locked out of newiphone and think it may have started on hotmail address i no longer use … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
318 satisfied customers
It is a 5s and it is no longer recognizing my passcode. I
it is a 5s and it is no longer recognizing my passcode. I had just set up fingerprint option, and afterwards, no luck with passcode. It was also asking me for a passcode to enter voicemail … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I just got I phone 6spluse I dropped it and it asked for my
I just got I phone 6spluse I dropped it and it asked for my passcode I thought the tech wrote but could not find it what do I do … read more
Steve G.
Steve G.
Chief Engineer
11,224 satisfied customers
I bought a new iPhone 7 2 days ago. Everything was good till
I bought a new iPhone 7 2 days ago. Everything was good till yesterday. The screen that comes up says ENTER PASSCODE - Touch ID requires your passcode when IPhone restarts. I never set that up and I c… read more
Steve G.
Steve G.
Chief Engineer
11,224 satisfied customers
I need a passcode and I don't remember it, IPhone 7 3
just today Iused my thumbprint now it says it doesn't recognize it and is asking for a passcode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
It didn't read my fingerprint (which it had been reading
it didn't read my fingerprint (which it had been reading fine) and asked for passcode and I put in what I thought twice and it didn't accept it. … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
383 satisfied customers
My t9ouch passcode is disabled, and it is requiring another
my t9ouch passcode is disabled, and it is requiring another passcode but I didn't have another one how do I get in … read more
Samuel White
Samuel White
Owner and Expert Tech
293 satisfied customers
I added my thumbprint but also changed my 4 digit passcode
I added my thumbprint but also changed my 4 digit passcode to a 6 digit passcode, and then forgot that 6 digit passcode. what do I do? I've tried the same code multiple times… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,233 satisfied customers
My iPhone 6S is disabled because I tried to open it by proxy
My iPhone 6S is disabled because I tried to open it by proxy when I was unable to touch the thumbprint recognition. I don't know how to get iTunes to unlock it. My 6 digit passcode is recorded only in… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
hello i have a question, i have an iphone 5 which is jailbroken.
hello i have a question, i have an iphone 5 which is jailbroken. the touch screen has went out on the device and the digitizer is not the issue its within the motherboard. the phone powers up and even… read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
Hi one of my daughters friends has put a passcode on her phone
Hi one of my daughter's friends has put a passcode on her phone and she doesn't know what it is. Phone is now disabled for 60 minutes. How do we remove the passcode please?… read more
Kriptokrit
Kriptokrit
Smartphone Tech.
176 satisfied customers
with the iPhone on but locked, I still can receive incoming
with the iPhone on but locked, I still can receive incoming calls, right? The problem I am having is what users call "butt calls." The iPhone is locked and in my pocket, and I bend or assume a positio… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor's Degree
390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

383 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Apple Consultant

318 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

Michael T

Michael T

80 satisfied customers

dasdasd

Joel Kalman

Joel Kalman

Electrical Engineer

79 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x