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I cleared all my cookies on my computer and my saved

Customer Question
Hi, I cleared all...

Hi, I cleared all my cookies on my computer and my saved password ***** my gmail account got lost. I have the 2 step recovery and proceeded with it answered my security question and put in the code on my recovery email and I was told I would receive assistance in 3-5 business days and its been over that and I have not heard back. I can retrieve my email on my phone but not on my computer please help!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes my iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

If you read my first statement I answered yes!!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, if I answered my security question correctly and put in the correct security code why am I not able to put in a new password ***** open my account on the computer?

Submitted: 4 months ago.Category: Smartphones
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Answered in 2 hours by:
12/22/2017
Technician: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 1,991
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 380
380 Satisfied Customers
Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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