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I bought an iPhone 5 at an estate sale, it was in a box with…

Customer Question
I bought an iPhone...

I bought an iPhone 5 at an estate sale, it was in a box with about a dozen older phones. It was locked to ATT but apple unlocked it for me. Now it is bound to the original owner’s account and it wants me to contact the original

Technician's Assistant: When did you last change your password ***** Apple ID?

My account is fine, the phone is bound to the original owner’s account and I believe he is dead.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

They unlocked it for me but didn’t give me any advi

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I want to replace my granddaughter’s iPhone that got run over when I totaled my car on vacation It fell out when they pulled her from the wreck and either the ambulance or fire truck crunched it beyond repair.

Submitted: 7 months ago.Category: Smartphones
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Answered in 1 hour by:
12/22/2017
Technician: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Smartphones
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
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Experience: Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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