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I forgot my passcode for my iphone 6 plus. 3 days ago. I…

Customer Question
I forgot my passcode...

I forgot my passcode for my iphone 6 plus

Technician's Assistant: When did you last change your password ***** Apple ID?

3 days ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I also did my thumb print as additional security

Submitted: 7 months ago.Category: Smartphones
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Answered in 15 minutes by:
12/21/2017
Technician: sudipto_dutta,
 replied 7 months ago
sudipto_dutta
Category: Smartphones
Satisfied Customers: 6,117
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: sudipto_dutta,
 replied 7 months ago

There is no way to remove the passcode except resetting the device to factory defaults, it will erase all the data on the phone and along with the passcode, do you want to try that?

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Customer reply replied 7 months ago
Obviously, as there is no other choice?
Why wouldn't the Apple tech support tell me that so I could have avoided this whole process that added no value!
Customer reply replied 7 months ago
You just told me "There is no way to remove the passcode except resetting the device to factory defaults" so what are you asking for $52 to do what?
Customer reply replied 7 months ago
This service sucks!
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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