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I have never added apps. Not used my phone other than calls…

Customer Question
I have never added...

I have never added apps. Not used my phone other than calls and text email etc tomorrow I have to add an app. My apple password *****'t work. How do I change it to where it will work. Thank you

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Googled

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

IPhone

Technician's Assistant: What troubleshooting have you tried?

Didn't know what to try other than trying to change it

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

I need to know how to download apps

Submitted: 7 months ago.Category: Smartphones
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Customer reply replied 7 months ago
Need to be able to use password ***** download apps when needed. My password *****'t work
Customer reply replied 7 months ago
Email provider is gmail. I use google
Customer reply replied 7 months ago
I can't change to email
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Call me I guess
Answered in 1 hour by:
12/20/2017
Technician: Michael T,
 replied 7 months ago
Michael T
Category: Smartphones
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question. Please remember to rate my help today by clicking 5 stars at the top of the page before you leave the session today. Allow me a moment to look over your question.

Ask Your Own Smartphones Question
Technician: Michael T,
 replied 7 months ago

Do you have access to a computer where I can go through the motions with you to change your password?

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
No computer just iPhone
Customer reply replied 7 months ago
Having to charge phone
Customer reply replied 7 months ago
I already paid $40 don't have the money. Can understand text
Technician: Michael T,
 replied 7 months ago

ok, lets try this... click HERE

Go through the steps and change your password.

Please ignore the requests for premium services, they are nothing to do with me. Computer generated. Sorry for that

Ask Your Own Smartphones Question
Customer reply replied 7 months ago
Thanks
Technician: Michael T,
 replied 7 months ago

Your welcome, please let me know the outcome

Ask Your Own Smartphones Question
Technician: Michael T,
 replied 6 months ago

How did you get on?

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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
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Experience: Experience in supporting and using smartphones.

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Experience in supporting and using smartphones.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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